Repossession Specialist M-F 8am-5pm

Fifth Third Bank, N.A.; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Job summary

Fifth Third Bank, National Association is hiring a Repossession Specialist for Grand Rapids, MI. Under supervision, you will research and process repossession assignments, negotiate charges, and ensure compliance with laws.

The role requires strong communication skills and proficiency with Microsoft Office. The position is full-time, located in Grand Rapids, with responsibilities including handling impounds, cancellations, redemptions, and coordinating with vendors while maintaining a

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in collections, repossession, or equivalent work experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong data entry skills with moderate speed and accuracy.
• Ability to work in a team and maintain a professional image.
• Knowledge of collection laws, regulations, and risk management.
• Independent problem-solving abilities and adaptability.

Responsibilities

• Conduct research using skip tracing tools and evaluate data to make strategic decisions.
• Submit repossession assignments and reassignments using multiple systems.
• Monitor daily correspondence and negotiate storage/tow/repair charges with third parties.
• Process and document repossession cancellations and redemptions.
• Reconcile vendor invoices and post adjustments to repossession fees.
• Follow state and federal laws to protect the Bank and customers.
• Collaborate to identify solutions and meet leadership commitments.
• Perform other duties as assigned.

Skills

Verbal and written communication

Teamwork

Problem solving

Multitasking

Independent work

Typing / data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Grand Rapids, MI

Cincinnati, OH

Full time

R71667

Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Under moderate supervision, complete research utilizing skip tracing tools and process orders for voluntary, involuntary, and impound loan repossession assignments and reassignments while following all state and federal laws. Review and complete requests for repossession cancellations and redemptions. Review various additional repossession charges, including requests for additional towing, storage, or repair fees. Conduct research and approve, negotiate, or deny fees.

Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct research, utilize skip tracing tools, and evaluate data from multiple sources to make strategic actionable decisions

• Submit voluntary, involuntary, and impound repossession assignments/reassignments using multiple systems

• Monitor daily verbal and written correspondence regarding impounds, contact any third party that has possession of the Bank’s collateral, and negotiate all storage/tow/repair charges.

• Accurately process and document all requests for repossession cancellations and redemptions.

• Reconcile and review vendor invoices to ensure agreed upon charges are paid and process adjustments to post repossession fees.

• Follow state and federal laws to protect both the Bank and the customer.

• Collaborative approach to identify and recommend solutions to issues.

• Consistently meet or exceed commitments as defined by leadership.

• Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent required.

• Minimum 2 years of collections, repossession, or equivalent work experience. Excellent verbal and written communication skills.

• Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.

• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.

• Ability to work in a team environment, presenting a professional image and commanding the respect of peers and leadership.

• General knowledge of collection laws, regulations, principles of credit lending, and risk management.

• Utilizes a fair degree of independence and problem solving.

• Ability to multi-task and be flexible while managing change.

• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.

• Self-motivated, professional with strong organizational and problem-solving skills

Repossession Specialist M-F 8am-5pm

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Grand Rapids, Michigan 49546

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.