Strategic Renewals & Retention Manager

Endex; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex seeks a Renewals Manager to own the commercial renewal process across a diverse customer portfolio. You will partner with customer success and sales to connect value delivered to a clear renewal decision.

Based in a multi-city setup (NYC primary and others), this role requires coordinating timelines, building value propositions, negotiating terms, and managing retention risk in a fast-paced, enterprise SaaS environment.

Qualifications

• Experience managing subscription renewals or commercial account relationships.
• Attention to dates, terms and inconsistencies to prevent issues.
• Ability to negotiate while protecting customer relationships.
• Strong coordination to align customers and internal owners on next steps.
• Experience maintaining renewal forecasts and explaining retention risks.

Responsibilities

• Own Renewal Timing: maintain contract dates, notice windows and a forward-looking renewal plan.
• Build the Value Case: collaborate with CS and users to show outcomes before renewal proposals.
• Negotiate Renewals: manage proposals and procurement follow-through.
• Manage Retention Risk: identify blockers, coordinate recovery plans and support retention forecasts.
• Improve Predictability: document reasons behind renewal outcomes and maintain forecasts.

Skills

Renewals experience

Detail oriented

Commercial judgment

Strong coordinator

Retention discipline

Job description

Endex seeks a Renewals Manager to own the commercial renewal process across a diverse customer portfolio. You will partner with customer success and sales to connect value delivered to a clear renewal decision.

Based in a multi-city setup (NYC primary and others), this role requires coordinating timelines, building value propositions, negotiating terms, and managing retention risk in a fast-paced, enterprise SaaS environment.