Renewals Manager - SaaS Retention & Renewal Strategy

Endex; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is seeking a Renewals Manager to own the commercial renewal process across a portfolio of customers. You will collaborate with customer success and sales to connect the value delivered to a clear renewal decision, ensuring renewals are predictable and timely.

Your responsibilities include owning renewal timing, building the value case with usage and outcomes, negotiating terms, managing retention risk, and maintaining accurate renewal forecasts to keep stakeholders aligned.

Qualifications

• Experience managing subscription renewals or commercial accounts.
• Attention to dates, terms and inconsistencies before they cause problems.
• Strong negotiation skills with customer relationship in mind.
• Ability to coordinate with cross-functional teams and keep stakeholders aligned.

Responsibilities

• Own Renewal Timing: maintain contract dates, notice windows, stakeholders and renewal plans.
• Build the Value Case: collaborate with CSMs on usage, outcomes and risk before renewals.
• Negotiate Renewals: manage proposals, commercial discussions and procurement follow-through.
• Manage Retention Risk: identify blockers early and coordinate recovery plans.
• Improve Predictability: maintain renewal forecasts and document the reasons behind outcomes.

Skills

Renewal experience

Detail oriented

Commercial judgment

Strong coordinator

Retention discipline

Job description

Endex is seeking a Renewals Manager to own the commercial renewal process across a portfolio of customers. You will collaborate with customer success and sales to connect the value delivered to a clear renewal decision, ensuring renewals are predictable and timely.

Your responsibilities include owning renewal timing, building the value case with usage and outcomes, negotiating terms, managing retention risk, and maintaining accurate renewal forecasts to keep stakeholders aligned.