Strategic Renewals Manager – SaaS Retention & Growth

Endex; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex, a leader in AI-powered enterprise solutions, is seeking a Renewals Manager to own the renewal process across a diverse customer portfolio. You will collaborate with customer success and sales to connect delivered value to timely renewal decisions.

You will own renewal timing, build compelling value cases, negotiate terms, and manage retention risk. The role emphasizes cross-functional coordination and data-driven forecasting to improve renewal predictability.

Qualifications

• Experience managing subscription renewals or commercial account relationships.
• Excellent attention to dates, terms, and inconsistencies.
• Ability to negotiate directly while protecting the customer relationship.
• Strong coordination to keep customers and internal owners aligned on next steps.
• Ability to manage a renewal book, explain gross retention, churn risk and on-time execution.

Responsibilities

• Own Renewal Timing: Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal.
• Build the Value Case: Work with CSMs on usage, outcomes and risk before presenting a renewal proposal.
• Negotiate Renewals: Manage proposals, commercial discussions and procurement follow-through.
• Manage Retention Risk: Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence.
• Improve Predictability: Maintain renewal forecasts and document the reasons behind outcomes.

Skills

Renewal experience

Detail-oriented

Commercial judgment

Strong coordination

Retention discipline

Job description

Endex, a leader in AI-powered enterprise solutions, is seeking a Renewals Manager to own the renewal process across a diverse customer portfolio. You will collaborate with customer success and sales to connect delivered value to timely renewal decisions.

You will own renewal timing, build compelling value cases, negotiate terms, and manage retention risk. The role emphasizes cross-functional coordination and data-driven forecasting to improve renewal predictability.