Strategic Renewals Lead — Enterprise SaaS

Endex; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is seeking a Renewals Manager to own the commercial renewal process for a portfolio of customers. You will work with customer success and sales to connect value delivered to a clear renewal decision, ensuring timely and favorable outcomes.

You will manage renewal timing, build the value case with CSMs, negotiate terms, address retention risks, and improve forecastability across the renewal book. This role emphasizes in-person collaboration across teams.

Qualifications

• Renewals experience with subscription or commercial accounts.
• Detail-oriented with strong focus on dates, terms and accuracy.
• Ability to negotiate while maintaining customer relationships.
• Strong coordination skills with internal teams and stakeholders.
• Experience explaining gross retention, churn risk and on-time execution.

Responsibilities

• Own Renewal Timing: maintain contract dates, notice windows and renewal plans.
• Build the Value Case: coordinate with CSMs on usage, outcomes and risk before renewal proposals.
• Negotiate Renewals: manage proposals, terms and procurement follow-through.
• Manage Retention Risk: identify blockers, recover plans and retention forecasts.
• Improve Predictability: maintain renewal forecasts and document outcomes.

Job description

Endex is seeking a Renewals Manager to own the commercial renewal process for a portfolio of customers. You will work with customer success and sales to connect value delivered to a clear renewal decision, ensuring timely and favorable outcomes.

You will manage renewal timing, build the value case with CSMs, negotiate terms, address retention risks, and improve forecastability across the renewal book. This role emphasizes in-person collaboration across teams.