Renewals Operations Analyst

OpenGov; United States; On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Job summary

OpenGov is seeking a renewal-focused professional to drive customer retention in a fast-paced SaaS environment. You will work on a comprehensive renewals program, collaborating with Success and Sales to craft targeted outreach and ensure timely renewals.

The role requires strong communication, analytics, and negotiation skills, with a passion for public sector customers. Location is Chicago, IL with base compensation in a structured package.

Qualifications

• 1+ year in Sales, Account Management, Deal Desk, or Customer Success in SaaS.
• Experience in fast-growing tech environments.
• Ability to review terms, quotes, and renewal subscriptions.
• Strong communication and presentation skills.

Responsibilities

• Execute a renewals playbook to streamline renewals and improve retention.
• Collaborate with Customer Success and Sales to create outreach campaigns and ensure timely renewals.
• Prepare pricing schedules and negotiate pricing with customers.
• Draft renewal contracts with Legal and Finance to ensure compliance.
• Maintain renewals forecasts and identify risks with stakeholders to drive resolution.
• Coordinate with teams to gather required documentation for performance metrics.

Skills

Customer communication

Contract verification

Deal desk coordination

Negotiation

Business development

Education

Bachelor's degree

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

As a member of the Commercial Operations Team, this role plays a critical part in developing and driving renewal and outreach strategies. Operating within a fast-paced environment that prioritizes accountability, the successful candidate will bring a wealth of prior SaaS experience, extensive knowledge of the public sector, excellent written and verbal communication skills, strong analytical capabilities, a genuine passion for our customers’ success, and a drive to introduce innovative technology within the government sector.

Responsibilities

• Execute a comprehensive renewals playbook to streamline the renewal process and improve overall customer retention
• Collaborate with Customer Success and Sales teams to create targeted outreach and engagement campaigns, ensuring timely renewals
• Prepare pricing schedules and effectively negotiate pricing with customers, aiming for successful and mutually beneficial agreements
• Work closely with internal Legal and Finance teams to draft and execute renewal contracts, ensuring compliance with company policies and legal requirements
• Maintain and update accurate renewals forecasts, proactively identifying any potential risks or challenges, and collaborating with internal stakeholders to develop effective resolution strategies
• Engage in cross-functional collaboration with various teams to gather essential documentation and resources required for maintaining organizational performance metrics

Requirements and Preferred Experience

• Minimum of 1 year of experience in Sales, Account Management, Deal Desk, or Customer Success, preferably within small to later-stage SaaS companies.
• Demonstrated success in thriving within a fast-paced, dynamic, and high-growth technology environment.
• Proficient in contract verification, maintaining data integrity of all quotes, and reviewing terms and conditions to ensure renewal subscriptions align with company guidelines and policies.
• Ability to effectively manage account team deal desk requests and lead renewal/commercial negotiation discussions.
• Possess a positive attitude, high level of motivation, and a genuine passion for business development.
• Excellent communication skills (written, verbal, and presentation), with the ability to articulate technical subjects to non-technical end-users in large enterprises.
• Bachelor’s degree in a relevant field is highly preferred.

Compensation:

Chicago, IL: $63,000 - $70,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches.