Renewals & Accounts Specialist — SaaS Growth & Impact

Refinitiv; Eagan (MN); On-site; USD 78,000 - 146,000; Full time

Benefits offered by this job

Mental Health Days

Headspace access

Tuition reimbursement

401k with company match

Paid holidays and time off

Job summary

Thomson Reuters is seeking an Account Specialist to own renewals for a portfolio of customers, collaborating with customer success and sales to mitigate risk and ensure a positive client experience. You will drive end-to-end renewal processes, manage quoting and contracts, and forecast renewals within the CRM.

You will also explore small upsell opportunities, coordinate with Finance and Legal, and maintain accurate renewal forecasts while delivering clear communications to customers and internal

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles.
• Strong commercial acumen and negotiation skills.
• Bachelor's degree in Business, Marketing, or related field (or relevant experience).

Responsibilities

• Lead end-to-end renewal process for a portfolio of customers.
• Manage quotes, contracts, and renewal forecasting.
• Identify small upsell/cross-sell opportunities.
• Respond to inbound commercial inquiries and route complex opportunities.
• Collaborate with CSMs, Sales, Finance, and Legal on terms and timing.

Skills

Negotiation skills

Communication skills

Relationship management

Organizational skills

Cross-functional collaboration

Customer-facing experience

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM (Salesforce)

CPQ platforms

Job description

Thomson Reuters is seeking an Account Specialist to own renewals for a portfolio of customers, collaborating with customer success and sales to mitigate risk and ensure a positive client experience. You will drive end-to-end renewal processes, manage quoting and contracts, and forecast renewals within the CRM.

You will also explore small upsell opportunities, coordinate with Finance and Legal, and maintain accurate renewal forecasts while delivering clear communications to customers and internal