Strategic Renewal & Retention Specialist

FoodChain ID Group, Inc; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

FoodChain ID Group, Inc is seeking a Customer Retention Specialist to focus on renewing unmanaged accounts and supporting account managers with data and documentation for renewals. You will draft and finalize contracts, monitor usage and client feedback, and coordinate trainings to maximize product adoption.

The role emphasizes accuracy in renewal terms, proactive outreach to high-risk accounts, and collaboration with the Customer Success Director to resolve renewal challenges.

Qualifications

• Experience in customer retention or sales support roles.
• Strong communication and organizational skills.
• Ability to work independently and manage multiple renewals.
• Attention to detail and accuracy in documentation and communication.
• Familiarity with CRM software and contract management tools is a plus.

Responsibilities

• Manage the renewal process for unmanaged accounts, drafting, communicating, and finalizing renewal contracts.
• Conduct customer satisfaction surveys to gauge client sentiment and identify areas for improvement.
• Monitor client usage statistics and proactively reach out to clients with low usage to understand challenges and offer support.
• Coordinate additional training sessions to help clients maximize usage of current products.
• Collaborate with account managers by providing detailed research and documentation to assist in the renewal process for managed accounts.
• Prepare and send renewal contracts to clients in a timely manner.
• Ensure renewal documents reflect the most current terms and pricing.
• Maintain detailed records of renewal status and client communications in Salesforce.
• Identify and address potential challenges in the renewal process, escalating when necessary.

Skills

Customer retention

Sales support

Communication

Organizational skills

Documentation accuracy

Tools

CRM software

Contract management tools

Job description

FoodChain ID Group, Inc is seeking a Customer Retention Specialist to focus on renewing unmanaged accounts and supporting account managers with data and documentation for renewals. You will draft and finalize contracts, monitor usage and client feedback, and coordinate trainings to maximize product adoption.

The role emphasizes accuracy in renewal terms, proactive outreach to high-risk accounts, and collaboration with the Customer Success Director to resolve renewal challenges.