Strategic Customer Success Manager – Retention & Adoption

FoodChain ID Group, Inc; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

FoodChain ID Group, Inc is seeking a Customer Success Manager to own a defined portfolio of client accounts, focusing on retention and product adoption. You will be the client's day-to-day point of contact, building trusted relationships that drive ongoing value realization and long-term partnership with FoodChain ID.

The CSM works with the Customer Success Director and cross-functional teams to identify risk, support renewal outcomes and ensure clients realize measurable value from FoodChain ID

Qualifications

• Experience in a customer success, account management or client-facing role.
• Strong relationship-building and communication skills.
• Ability to manage a diverse portfolio of accounts.
• Analytical mindset with data-driven risk/opportunity assessment.
• Familiarity with CRM tools, Salesforce preferred.

Responsibilities

• Serve as the primary point of contact for a defined portfolio of client accounts.
• Build and maintain trusted relationships with key stakeholders.
• Develop and execute account plans and success plans to drive value realization.
• Conduct regular check-ins and quarterly business reviews to review performance, adoption and goals.
• Own retention outcomes for assigned accounts, partnering with Retention Team on renewal timing and terms.
• Drive product adoption by guiding clients through onboarding, training and ongoing platform usage.
• Partner with Sales, Support and Product teams to ensure a seamless client experience.
• Maintain accurate account records, activity logs and health scores in Salesforce.

Skills

Relationship building

Communication skills

Account management

Analytical mindset

Portfolio management

Tools

Salesforce

Job description

FoodChain ID Group, Inc is seeking a Customer Success Manager to own a defined portfolio of client accounts, focusing on retention and product adoption. You will be the client's day-to-day point of contact, building trusted relationships that drive ongoing value realization and long-term partnership with FoodChain ID.

The CSM works with the Customer Success Director and cross-functional teams to identify risk, support renewal outcomes and ensure clients realize measurable value from FoodChain ID