Strategic Remote Client Relationship Leader, Mid-Market

Voya Financial, Inc.; Pittsfield (MA); Remote; USD 100,000 - 157,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

PTO & holidays

Volunteer time

Diversity Day

Job summary

Voya Financial, Inc. is seeking a Client Relationship Manager to drive service excellence for defined contribution plans, partnering with senior executives and HR teams.

This role is work-from-home or at any Voya location, with nationwide travel of 35–50% and responsibilities including client retention, contract negotiations, and strategic plan enhancements.

Ideal candidates have 6+ years in client service, a Bachelor’s degree, and FINRA licensing; travel and licensing requirements apply.

Qualifications

• 6+ years of experience in client service relationship management for defined contribution plans.
• Strong interpersonal, presentation, and negotiation skills.
• Travel – 35 – 50% of time; Locations – Nation-wide.
• Industry certifications and FINRA series 6 or 7 and 63 licensing required.

Responsibilities

• Relationship Management: Build trust-based relationships with client stakeholders, including Senior Executives and HR.
• Client Retention and Contract Negotiations: Manage RFIs/RFPs, pricing strategy, SLAs, and renewals.
• Project Management: Coordinate internal resources and negotiate project costs with clients.
• Client Growth: Identify opportunities for organic growth and cross-sell Voya products.

Skills

Relationship Mgmt

Client Retention

Contract Negotiations

Project Management

Cross-selling

Communication

Education

Bachelor’s Degree or equivalent

Job description

Voya Financial, Inc. is seeking a Client Relationship Manager to drive service excellence for defined contribution plans, partnering with senior executives and HR teams.

This role is work-from-home or at any Voya location, with nationwide travel of 35–50% and responsibilities including client retention, contract negotiations, and strategic plan enhancements.

Ideal candidates have 6+ years in client service, a Bachelor’s degree, and FINRA licensing; travel and licensing requirements apply.