Strategic Relationship Manager (Hybrid) – NYC

Datasite; New York (NY); Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

Datasite, including Grata, is seeking a Relationship Manager to drive growth within our existing customer base. You will proactively engage senior stakeholders, onboard accounts, and expand product adoption across multiple personas and titles, including MDs and VPs.

Based in New York City, this hybrid role requires strong relationship-building, strategic planning, and collaboration with internal teams to ensure successful delivery and renewal outcomes. OTE ranges reflect market data for the role.

Qualifications

• 3–5 years in a customer-facing role with strategic account management experience.
• Proven track record of meeting/exceeding targets and forecasting risk/growth.
• Ability to communicate value and ROI through executive business reviews and regular touchpoints.

Responsibilities

• Onboard accounts and drive strong product adoption; ensure ongoing engagement.
• Build and maintain relationships with decision-makers and users to expand usage.
• Serve as primary contact, conduct periodic success reviews, and resolve issues with cross-functional teams.
• Collaborate with Product/Engineering to feedback customer needs and drive improvements.
• Strive to consistently exceed revenue targets within your territory.

Skills

Account management

Customer-facing

Strategic relationships

Executive ROI communication

Tools

CRM software

Job description

Datasite, including Grata, is seeking a Relationship Manager to drive growth within our existing customer base. You will proactively engage senior stakeholders, onboard accounts, and expand product adoption across multiple personas and titles, including MDs and VPs.

Based in New York City, this hybrid role requires strong relationship-building, strategic planning, and collaboration with internal teams to ensure successful delivery and renewal outcomes. OTE ranges reflect market data for the role.