Senior Account Manager (Enterprise / Strategic Accounts)

Digital Factory, Inc.; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

A leading digital solutions firm in Chicago is seeking a Senior Account Manager to drive client relationships and expand enterprise accounts. Candidates should have 5+ years in account management and a proven track record in renewals and upsells. This position involves managing executive relationships and working cross-functionally to deliver value. Compensation is commission-based, with the potential for a base salary based on experience. Join us to shape successful partnerships and strategies for revenue growth.

Qualifications

• 5+ years in enterprise/strategic account management.
• Proven ability to manage complex, high-value relationships.
• Strong track record in renewals and expansion conversations.
• Executive presence + stakeholder management
• Cross-functional collaboration in fast-paced environments
• CRM proficiency (Salesforce, HubSpot, or similar)

Responsibilities

• Manage and expand a book of enterprise/strategic accounts.
• Drive renewals, upsells, and expansion revenue.
• Build and execute strategic account plans.
• Build and execute strategic account plans
• Partner with Sales, Product, Analytics, and Delivery to deliver outcomes
• Ensure onboarding, adoption, and ongoing value
• Monitor account health, forecast revenue, and keep CRM current

Skills

Enterprise/strategic account management

Stakeholder management

CRM proficiency

Cross-functional collaboration

Tools

Salesforce

HubSpot

Job description

Senior Account Manager (Enterprise / Strategic Accounts)

WANT TO JOIN OUR TEAM?
WE CAN'T WAIT.

JOB DESCRIPTION

Own and grow a portfolio of enterprise and strategic accounts post-sale. You’ll lead renewals and expansion, protect retention, and serve as a trusted advisor to senior stakeholders—driving long‑term partnerships and revenue.

Department: Sales
Reports to: Lawrence Griffith
Location: Chicago, Illinois

WHO WE ARE

Our team's digital inventiveness and mobile location expertise creates brand stories that produce results. We are seasoned professionals who have worked in marketing, technology, mobile, and beyond. Our skills include micro‑fencing, mobile strategy, data analytics, and more.

THIS POSITION WILL ENTAIL

What You’ll Do

• Manage and expand a book of enterprise/strategic accounts
• Own executive relationships and day‑to‑day account leadership
• Drive renewals, upsells, and expansion revenue
• Build and execute strategic account plans
• Partner with Sales, Product, Analytics, and Delivery to deliver outcomes
• Ensure strong onboarding, adoption, and ongoing value
• Monitor account health, forecast revenue, and keep CRM current

Success Metrics

• High renewal/retention rates
• Consistent expansion and upsell growth
• Strong client engagement and satisfaction
• Accurate forecasting and reporting

Desired Skills & Qualifications

Requirements

• 5+ years in enterprise/strategic account management
• Proven ability to manage complex, high‑value relationships
• Strong track record in renewals and expansion conversations
• Executive presence + excellent stakeholder management
• Comfortable cross‑functionally in fast‑paced teams
• CRM proficiency (Salesforce, HubSpot, or similar)

Compensation

• Commission‑based, tied to renewals and account growth
• Base or draw may be available depending on experience

Why Join

Lead long‑term enterprise partnerships and help shape client success and revenue strategy as we scale.

Digital Factory is an Equal Opportunity Employer