Strategic Receivables Collections Specialist

Rumpke Waste & Recycling; Bevis (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Rumpke Waste & Recycling in Cincinnati, OH is seeking a Collections Specialist to manage diverse accounts and secure timely payments. You’ll apply payments, resolve discrepancies, and maintain accurate records while upholding credit policies.

You will communicate with customers via phone, email, and written correspondence, build relationships, and support month-end close activities. This non-exempt role offers growth within a well-established, community-focused company.

Qualifications

• Experience in collections or customer service, with knowledge of receivables and billing.
• Familiarity with TCPA and collection laws is preferred.
• Proficient in Microsoft Office, especially Excel, and basic ERP systems.

Responsibilities

• Manage an assigned portfolio of accounts, monitoring aging and outstanding balances to drive timely collection
• Contact customers via phone, email, and written correspondence to follow up on past-due invoices
• Research and resolve billing discrepancies, disputes, short pays, and deductions, coordinating with internal teams as needed
• Establish payment arrangements within established guidelines and escalated delinquent or high-risk accounts to management
• Apply payments accurately and reconcile assigned accounts to keep records current and complete
• Document all collection activity, customer communications, and account status
• Support month-end close activities, including aging reviews and reporting on assigned accounts
• Ensure compliance with company credit and collections policies, internal controls, and applicable regulations
• Perform other duties as assigned

Skills

Collections experience

Customer service

Microsoft Excel

ERP systems

Attention to detail

Communication skills

Education

High School diploma or equivalent

Associate degree preferred

General Education Diploma (GED) or better

Tools

ERP systems

Job description

Rumpke Waste & Recycling in Cincinnati, OH is seeking a Collections Specialist to manage diverse accounts and secure timely payments. You’ll apply payments, resolve discrepancies, and maintain accurate records while upholding credit policies.

You will communicate with customers via phone, email, and written correspondence, build relationships, and support month-end close activities. This non-exempt role offers growth within a well-established, community-focused company.