Collections Specialist: Billing & Payment Champion

Rumpke of Ohio, Inc.; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid vacation

Job summary

Rumpke Waste and Recycling is seeking a Collections Specialist to manage assigned customer portfolios and secure timely payments. This non-exempt role contacts customers, resolves billing discrepancies, and maintains accurate records while upholding company credit policies.

The ideal candidate has at least 1 year in collections or customer service, knowledge of TCPA laws, and basic Excel/ERP experience. Strong communication and integrity are essential for success in a fast-paced environment.

Qualifications

• 1 year of collections or customer service experience preferred.
• Knowledge of TCPA and applicable federal/state collection laws.
• Familiar with billing and ERP systems.
• Basic Microsoft Office proficiency (Excel) required.

Responsibilities

• Manage an assigned portfolio of accounts, monitoring aging and balances to drive timely collection.
• Contact customers via phone, email, and written correspondence to follow up on past-due invoices.
• Research and resolve billing discrepancies, disputes, short pays, and deductions with internal teams as needed.
• Establish payment arrangements within guidelines and escalate delinquent or high-risk accounts to management.
• Apply payments accurately and reconcile accounts to keep records current.
• Document all collection activity, communications, and account status.
• Support month-end close activities, including aging reviews and reporting on assigned accounts.
• Ensure compliance with credit and collections policies and applicable regulations.

Skills

Integrity

Communication

Organization

Problem solving

Interpersonal skills

ERP familiarity

Education

High School (required)

GED preferred

Associates (preferred)

Tools

Excel

Job description

Rumpke Waste and Recycling is seeking a Collections Specialist to manage assigned customer portfolios and secure timely payments. This non-exempt role contacts customers, resolves billing discrepancies, and maintains accurate records while upholding company credit policies.

The ideal candidate has at least 1 year in collections or customer service, knowledge of TCPA laws, and basic Excel/ERP experience. Strong communication and integrity are essential for success in a fast-paced environment.