Strategic CSM II – GovTech SaaS, Renewals & Growth

OpenGov, Inc.; Dallas (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Catered lunches

Job summary

OpenGov is seeking a Customer Success Manager II in Dallas to own a portfolio of about 80 public-sector customers. You will drive proactive success, manage renewals, and seek expansion opportunities while aligning OpenGov’s value with evolving government goals.

You’ll leverage data to improve adoption, perform executive reviews, and collaborate with Product to reflect frontline insights. A REST of benefits awaits in a fast-paced, performance-driven culture.

Qualifications

• 1.5+ years of experience in Customer Success or Account Management within SaaS.
• Quota or retention targets experience is required.
• Ability to manage a large book of business and scale processes.
• Comfort discussing budgets and renewal contracts.
• Resilience to convert frustrated customers into advocates.
• Experience with government or GovTech is a plus.

Responsibilities

• Own end-to-end lifecycle for customers, proactively driving success.
• Identify at-risk accounts and execute plans to stabilize usage and renewals.
• Manage full renewal cycle and drive high net revenue retention.
• Conduct regular executive business reviews to align value with goals.
• Advocate for customer needs with Product and Engineering teams.
• Help refine workflows for churn prevention and onboarding.

Skills

SaaS Experience

High-Volume Proficiency

Commercial Acumen

Resilience & Grit

GovTech Passion

Analytical Skills

Passion for CS

Job description

OpenGov is seeking a Customer Success Manager II in Dallas to own a portfolio of about 80 public-sector customers. You will drive proactive success, manage renewals, and seek expansion opportunities while aligning OpenGov’s value with evolving government goals.

You’ll leverage data to improve adoption, perform executive reviews, and collaborate with Product to reflect frontline insights. A REST of benefits awaits in a fast-paced, performance-driven culture.