Strategic Public Engagement & Outreach Leader

Massachusetts Bay Transportation Authority (MBTA); Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

The Massachusetts Bay Transportation Authority (MBTA) seeks a Senior Community Liaison to lead coordinated outreach to internal and external stakeholders, guiding public engagement across departments to meet strategic goals.

Responsibilities include language access budgeting and procurement, coordinating public meetings, co-leading external engagement meetings, and preparing community content. Evening/weekend availability may be required.

Qualifications

• Bachelor's degree in political science, urban studies, public policy, sociology, social work, criminal justice, public health, or related field.
• Two (2) years of relevant work experience collaborating to understand intersecting policy initiatives.
• Ability to work evenings and weekends, as needed.
• Demonstrated experience presenting on public and/or social policy in government settings.
• Experience working with community-based organizations.
• Experience facilitating meetings with diverse audiences.
• Experience presenting complex information in public settings.
• Demonstrated strong organizational skills.
• Strong time management skills, ability to multi-task, learn quickly, take direction, and work independently.

Responsibilities

• Coordinate development of outreach programs with internal and external stakeholders.
• Manage outreach and communications for the Public Engagement Team.
• Oversee language access budgeting, logistics, vendor relations, and procurement system.
• Coordinate logistical aspects of public meetings and events.
• Co-lead bi-weekly external engagement meetings with Deputy Director.
• Draft community content and public-facing documents.
• Ensure Title VI compliance with MBTA partners.
• Collaborate with MBTA departments to share project or policy information.
• Respond to inquiries in a courteous, professional manner.
• Adhere to MBTA policies including EEO and anti-discrimination policies.

Skills

Public engagement

Stakeholder relations

Meeting facilitation

Policy communication

Time management

Education

Bachelor's degree in political science, urban studies, public policy, sociology, social work, criminal justice, public health, or related field

Job description

The Massachusetts Bay Transportation Authority (MBTA) seeks a Senior Community Liaison to lead coordinated outreach to internal and external stakeholders, guiding public engagement across departments to meet strategic goals.

Responsibilities include language access budgeting and procurement, coordinating public meetings, co-leading external engagement meetings, and preparing community content. Evening/weekend availability may be required.