Strategic Projects Coordinator — CX & Logistics

Market America Inc; Greensboro (NC); Híbrido; USD 65.000 - 90.000; Tempo integral

Resumo da vaga

Market America Inc. is seeking a Project Coordinator to partner with the VP of Customer Experience & Logistics, driving priorities, coordinating initiatives, and translating data into actionable insights.

The role emphasizes speed, quality, and consistency in customer experience and logistics outcomes. With 5+ years in related roles, you will manage escalations, prepare executive-ready materials, and influence across functions while safeguarding sensitive information and maintaining strong

Qualificações

• Bachelor’s degree in business, supply chain, logistics, operations, analytics, project management or related field.
• 5+ years of progressively responsible experience in project management, customer experience, logistics, operations, or executive support.
• Demonstrated success leading cross-functional projects and driving work to completion without direct authority.

Responsabilidades

• Coordinate a portfolio of customer experience, logistics, and enterprise projects from intake through closeout; manage scope, milestones, dependencies, risks and outcomes.
• Handle high-priority escalations with urgency and discretion; lead root-cause analysis and corrective actions with executive updates.
• Draft communications for the Vice President, follow up on commitments, and clearly communicate decisions.
• Analyze operational and customer data to identify trends, risks, and improvement opportunities; present concise recommendations.
• Prepare meeting agendas, briefing materials, decision documents, and presentations; track decisions and owners.
• Anticipate the VP’s needs, protect focus time, and ensure critical tasks progress to completion.
• Build relationships across functions and levels; influence without direct authority and address risks respectfully.
• Handle sensitive information with discretion in accordance with policy and requirements.
• Lead time-sensitive assignments as business needs evolve and perform other related duties.

Conhecimentos

Project management

Executive communication

Data analysis

Cross-functional collaboration

Time management

Formação

Bachelor's degree in business or related field

Ferramentas

Microsoft 365

Descrição da vaga

Market America Inc. is seeking a Project Coordinator to partner with the VP of Customer Experience & Logistics, driving priorities, coordinating initiatives, and translating data into actionable insights.

The role emphasizes speed, quality, and consistency in customer experience and logistics outcomes. With 5+ years in related roles, you will manage escalations, prepare executive-ready materials, and influence across functions while safeguarding sensitive information and maintaining strong