Strategic Project & Program Manager

TiER1 Performance; Covington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

TiER1 Performance is seeking a hands-on, client-facing Project/Program Manager to translate strategy into executable plans and deliver tangible business impact. You will lead day-to-day management of complex projects, aligning stakeholders, and guiding cross-functional teams to realize outcomes.

You will work directly with client leaders, manage project plans and governance, and drive engagement through proactive communication and issue resolution.

Qualifications

• Experience managing project budgets, forecasting and financial performance.
• Experience in consulting or cross-functional environments preferred.
• Proficiency with tools like Smartsheet, Jira, or MS Project.
• Demonstrated experience managing complex, cross-functional projects, including planning, stakeholder coordination and delivery.
• Occasional travel for client or company meetings may be required.

Responsibilities

• Turn Strategy into Action by translating priorities into actionable plans, milestones, and success measures.
• Lead the day-to-day delivery of complex, cross-functional projects from initiation through completion.
• Build and maintain project plans, governance, and team rhythms to keep work on track.
• Coordinate across disciplines, including change, communications, creative, learning, technology, and organizational talent.
• Manage project financials, including forecasting, hours, invoicing, and gross margin.
• Build strong client relationships, keep stakeholders aligned, facilitate key decisions, and track progress toward business outcomes.

Skills

Budget management

Forecasting

Financial performance

Consulting experience

Cross-functional collaboration

Communication facilitation

Tools

Smartsheet

Jira

MS Project

Job description

Who We Are & Why We Exist

At TiER1, we are people-centric and performance-driven. We believe that business is a force for good. By helping people do their best work, we help individuals and organizations realize their potential and ultimately build a better world. We're oriented to what's possible - for our clients and ourselves - so we're always striving to realize the next, best version of any organization, including our own.

TiER1 is an employee-owned consulting firm. Founded over 20 years ago, we have been nationally recognized for partnering with over 320 of the world's most successful corporate and government organizations.

Learn more at tier1performance.com.

Who We Seek

We're seeking a project/program manager who combines strategic thinking with hands-on delivery to translate vision into execution.

This is a hands-on, client-facing role where you'll lead the day-to-day management of complex projects, helping ensure work is aligned, adopted, and delivering real business impact.

You'll work directly with client leaders and cross-functional teams to bring complex work to life. If you're collaborative, proactive, comfortable navigating ambiguity, and energized by turning ideas into measurable outcomes, this could be a great fit.

What You'll Do

Turn Strategy into Action

• Translate strategic priorities into actionable plans, milestones, and success measures.
• Align stakeholders on goals and outcomes while identifying risks, dependencies, and organizational impacts.

Lead Delivery

• Lead the day-to-day delivery of complex, cross-functional projects from initiation through completion
• Build and maintain project plans, governance, and team rhythms to keep work on track.
• Coordinate across disciplines, including change, communications, creative, learning, technology, and organizational talent.
• Manage project financials, including forecasting, hours, invoicing, and gross margin.

Drive Engagement & Results

• Build strong client relationships, keep stakeholders aligned, facilitate key decisions, and track progress toward business outcomes.
• Identify opportunities to improve delivery through AI, tools, and new ways of working.

What Will Help You Succeed

• Ability to connect big-picture strategy to execution with strong planning, prioritization, and organizational skills.
• Experience managing project budgets, forecasting, and financial performance while keeping client business goals in focus.
• Ability to build trust, influence stakeholders, and navigate ambiguity.
• Strong communication and facilitation skills to bring clarity and guide decisions.
• Experience coordinating and guiding cross-functional teams with a collaborative mindset, accountability, and follow-through.
• Willingness to grow into the role, specifically:
  • We'd expect that in months 1-6, this role will look most like learning the project management function at TiER1.
  • In subsequent months across the first year, this role will look most like transitioning from project to program management.
  • As the first year wraps, this role will look like strategic leadership.

Qualifications

• Experience managing project budgets, forecasting and financial performance
• Experience in consulting or cross-functional environments preferred
• Proficiency with tools like Smartsheet, Jira, or MS Project
• Demonstrated experience managing complex, cross-functional projects, including planning, stakeholder coordination and delivery
• Experience managing complex, cross-functional projects involving multiple stakeholders and teams
• Occasional travel for client or company meetings may be required.