Senior Technical Program Manager

Cloudflare; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC seeks a Senior Technical Program Manager to lead a portfolio of infrastructure initiatives across Product, Engineering, Capacity Planning, Finance, and Reliability. You will gather requirements, define deliverables, manage risks, and ensure delivery of high-impact outcomes while coordinating across teams in different time zones.

The role emphasizes structured planning, clear decision-making, and collaboration, with a focus on AI-assisted automation and measurable

Qualifications

• BS+ in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of technical program management experience in infrastructure, reliability, performance, data platforms, or large-scale engineering environments.
• Strong fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs).
• Proven experience partnering with Product and Engineering to clarify vision and measure success.

Responsibilities

• Lead portfolio of foundational infrastructure initiatives across multiple teams.
• Coordinate readiness reviews, go/no-go decisions, and safe production resilience testing.
• Develop program plans, roadmaps, and executive status reports.
• Drive cross-functional alignment among Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security.

Skills

Technical program management

Infrastructure systems

Telemetry/observability

SLOs/SLIs

Capacity planning

Data pipelines

Traffic management

AI productivity tools

Cross-functional leadership

Communication

Education

BS in Computer Science/IT/Engineering or related field

Tools

Confluence

Jira

Dashboards

Project planning tools

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Technical Program Manager, Performance and Infrastructure – Engineering PMO

the company is seeking a highly skilled, self-motivated Technical Program Manager (TPM) to lead strategic, multi-quarter initiatives within our Performance and Infrastructure organization. As a vital link between Product, Engineering, Capacity Planning, Finance, and Reliability, you will drive a unified strategy from initial conception through to successful execution.

In this role, you will be deeply involved in gathering requirements, defining deliverables, and reporting on progress. You will manage stakeholder expectations, proactively identify risks and dependencies, and ensure the delivery of predictable, high-impact outcomes.

The ideal candidate is process-oriented yet remains flexible and iterative. You excel at navigating ambiguous technical challenges, fostering collaboration across teams, and asking the insightful questions necessary to drive stakeholders toward measurable results. This position requires a professional capable of managing complex tradeoffs and coordinating teams across global time zones.

Key Responsibilities

As a Senior Technical Program Manager (TPM), you will be responsible for a portfolio of foundational infrastructure initiatives, including program planning, execution cadence and leadership reporting and alignment. This role is a product-minded TPM position that combines technical program discipline with shaping program vision, customer needs, use cases, success measures, and roadmap tradeoffs. This role requires a strong blend of technical acumen, strategic thinking, and organizational leadership.

Program and Portfolio Leadership

• Strategic Planning: Lead execution for key initiatives, focusing on Infrastructure Efficiency and Engineering Reliability.
• Leadership Alignment: Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks.
• Portfolio Visibility: Maintain program plans, roadmaps, dependency maps, and executive status reports.
• Cross-Functional Alignment: Align Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security teams.
• Decision Management: Identify tradeoffs early, document decisions, and manage escalations to resolution.
• Customer Representation: Represent internal technical users and integrate their workflows into program planning.

Infrastructure Efficiency

• Utilization Insights: Establish fleet-wide reporting for resource usage (CPU, bandwidth, memory, storage I/O, and RPS) to inform capacity planning and cost-efficiency strategies. Build automations and AI agents to handle routine program administration at scale.
• Strategic Alignment: Coordinate shared dependencies across Infrastructure Engineering, Capacity Planning, Traffic Engineering, and Network Infrastructure workstreams where resource management and tracking intersect.

Engineering Reliability

• Program Ownership: Lead end-to-end chaos engineering, from test planning and execution to results publication.
• Execution & Readiness: Coordinate readiness reviews, go/no-go decisions, and safe execution of production resilience tests.
• Tracking & Reporting: Track remediation, evaluate program impact, and maintain roadmaps, dashboards, and runbooks.

Desirable Skills and Knowledge

• BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.
• Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.
• Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.
• Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver with predictability.
• Excellent communication skills, with the ability to tailor technical complexity for diverse audiences, from engineering teams to executive leadership.
• Experience working across multiple time zones and multiple cross-functional teams.
• Fluent with Confluence, Jira, dashboards, and project planning tools.
• Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output.
• Comfortable managing tight deadlines, changing priorities, and ambiguity.
• Experience with various development and delivery methodologies (Agile, Waterfall, Kaizen, Scrum, or hybrid approaches).
• Ability to bring structure to ambiguity, act as a self-starter, and drive issues to resolution with empathy and sound judgment.

What Makes the company Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend thems