Strategic Programs & Operations Manager - Logistics

GXO Logistics, Inc.; Kansas City (MO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability

Job summary

GXO Logistics, Inc. is seeking a Program Operations Manager in Kansas City, MO. The role focuses on customer experience, strategic direction, and growth planning for assigned accounts, with a strong emphasis on achieving contractual and financial performance targets.

Ideal candidates have at least 4 years of relevant experience in logistics or supply chain management, plus project management skills and excellent communication. Expect up to 75% travel and a first shift schedule.

Qualifications

• 4 years of relevant experience
• Confirmed logistics or supply chain management experience
• Superior knowledge of the supply chain vertical
• Project management experience
• Strong written and verbal communication skills

Responsibilities

• Provide dedicated account management support in several areas, including issue resolution, financial performance, adherence to contract terms and solution design and pricing
• Handle customer expectations and provide recommendations for strategic initiatives
• Handle the contracts for assigned accounts as well as all account-driven activities
• Develop short-term and long-range plans and goals for the organization
• Ensure attainment of annual profit, efficiency, and quality goals at each client engagement
• Direct capital expenditure and asset deployment activities
• Inspire and ensure a Lean culture

Education

Bachelor's degree

Job description

GXO Logistics, Inc. is seeking a Program Operations Manager in Kansas City, MO. The role focuses on customer experience, strategic direction, and growth planning for assigned accounts, with a strong emphasis on achieving contractual and financial performance targets.

Ideal candidates have at least 4 years of relevant experience in logistics or supply chain management, plus project management skills and excellent communication. Expect up to 75% travel and a first shift schedule.