Strategic Programs & Operations Manager

Socket.dev; Glen Allen (VA); On-site; USD 100,000 - 150,000; Full time

Job summary

MCIM is seeking a Business Operations Manager to translate strategic objectives into coordinated, executable programs across the organization. You will partner with senior leaders and cross-functional teams to establish operating rhythms, drive accountability, and improve processes that support mission-critical infrastructure.

This role focuses on strategic program management, executive cadence, and enterprise initiatives, including AI tiger-team coordination, with a strong emphasis on

Qualifications

• Demonstrated experience managing complex, cross-functional programs or business operations initiatives.
• Strong project and program management capabilities with experience translating ambiguous strategic priorities into structured execution plans.
• Experience working closely with senior executives and managing executive-level operating cadences, meetings, or strategic initiatives.
• Strong business judgment and the ability to understand how initiatives connect to broader company priorities.
• Demonstrated ability to influence stakeholders and drive accountability without relying on direct authority.
• Exceptional organizational skills with the ability to manage multiple high-priority initiatives simultaneously.
• Strong written and verbal communication skills, including the ability to distill complex information into clear executive-level updates.
• Analytical and structured problem-solving skills with the ability to use data and business context to inform decisions.
• Demonstrated ability to identify operational gaps and design practical, scalable processes.
• Comfortable operating in a fast-paced environment where priorities may evolve and where ambiguity requires sound judgment and initiative.
• High degree of ownership, discretion, follow-through, and attention to detail.
• Experience with OKRs, strategic planning, business operations, or executive operations strongly preferred.
• Interest in emerging technologies and the practical application of AI within business operations is preferred.

Responsibilities

• Strategic Program Management: Prioritize, define, organize, and drive end-to-end strategic programs, including goals, timelines, dependencies, deliverables, owners, and success measures.
• OKR Program Management: Own and continuously improve the company-wide Objectives and Key Results (OKR) program.
• Senior Leadership Team Operations: Manage the operating cadence and effectiveness of the Senior Leadership Team, including meeting planning, agenda development, preparation of materials, coordination of strategic topics, documentation of decisions and action items, and follow-through on commitments.
• Strategic Initiative Execution: Partner with executive and functional leaders to translate strategic priorities into actionable plans.
• Business Process Improvement: Identify opportunities to improve the way the organization operates and lead the development, implementation, and continuous improvement of scalable business processes, operating practices, templates, and management tools.
• AI Tiger Team Operations: Serve as the business operations liaison to the company’s AI Tiger Team, helping coordinate initiatives, stakeholders, priorities, dependencies, decisions, and follow-through.
• Cross-Functional Alignment: Build strong relationships across departments and serve as a connective point between teams.
• Executive Visibility & Reporting: Develop clear, concise reporting that provides senior leaders with visibility into strategic initiatives, OKR performance, risks, decisions, and areas requiring leadership attention.
• Program Planning & Risk Management: Develop comprehensive program plans, including scope, goals, deliverables, timelines, resource requirements, dependencies, and success measures.
• Organizational Accountability: Establish mechanisms to track commitments, decisions, and deliverables across strategic initiatives.
• Process Documentation: Establish and maintain documentation for critical company-wide and cross-functional business processes to create clarity, consistency, and organizational scalability.
• Special Projects: Lead or support additional high-priority strategic and operational initiatives as organizational needs evolve.
• Other duties as assigned.

Job description

MCIM is seeking a Business Operations Manager to translate strategic objectives into coordinated, executable programs across the organization. You will partner with senior leaders and cross-functional teams to establish operating rhythms, drive accountability, and improve processes that support mission-critical infrastructure.

This role focuses on strategic program management, executive cadence, and enterprise initiatives, including AI tiger-team coordination, with a strong emphasis on