Strategic Programs Manager, Global Services Ops

Axon; Scottsdale (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Snacks in our offices

Job summary

Axon in Scottsdale, AZ is seeking a Project Manager for Professional Services Operations to lead critical operational programs that scale Global Services & Support and improve deployment readiness, visibility, and execution.

The role sits at the intersection of operations, analytics, and program management, collaborating across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to deliver measurable outcomes for customers.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 3-5 years of experience in program management, project management, operations, professional services, business operations and analytics, or a related field.
• Experience leading cross-functional initiatives and driving projects from planning through execution.
• Demonstrated ability to improve processes, influence stakeholders, and deliver measurable business outcomes.
• Strong alignment with Axon Values.

Responsibilities

• Lead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.
• Own and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.
• Translate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.
• Drive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.
• Support ongoing business priorities and operational initiatives as organizational needs evolve.
• Design, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.
• Develop dashboards, analyses, and presentations that help leaders monitor performance and make data-informed decisions.
• Partner with stakeholders to define meaningful metrics, identify opportunities for improvement, and measure business outcomes.
• Turn ambiguous questions into clear, actionable insights that support operational and strategic decision-making.

Skills

Excel

Data analysis

AI tools

Executive reporting

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Tools

Smartsheet

Salesforce

Power BI

Sigma

Google Workspace

Job description

Axon in Scottsdale, AZ is seeking a Project Manager for Professional Services Operations to lead critical operational programs that scale Global Services & Support and improve deployment readiness, visibility, and execution.

The role sits at the intersection of operations, analytics, and program management, collaborating across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to deliver measurable outcomes for customers.