Strategic Programs Lead: Contracts & Growth

Incora; Jonestown (Lebanon County); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid Holidays

Floating Holidays

Vacation Time

Sick Time

Parental Leave

401K Plan

Job summary

Incora is seeking a Strategic Program Manager to lead contract management for key customer accounts across regions. You will direct commercial and operational activities, drive revenue growth, and optimize service delivery to maintain profitable relationships.

The role emphasizes cross-functional leadership, collaboration with Sales, and continuous process improvements to support strategic contracts. A strong emphasis on customer excellence and operational efficiency is core to the position.

Qualifications

• Leads contract management with responsibility for growth strategies, P&L, and revenue targets.
• Maintains high standards for customer service levels and contract performance.
• Proactively develops renewal strategies and bid opportunities with Sales.
• Drives efficient processes and robust forecasting for contracts.
• Strong communication and leadership across teams.

Responsibilities

• Lead contract management with growth and margin targets.
• Coordinate with Sales to shape bid strategies for renewals.
• Provide accurate forecasts and contribute to annual operating plans.
• Identify and implement improvements across existing contracts.
• Mentor and manage team performance and development.
• Travel to customer sites as needed.

Skills

Courage

Collaboration

Commitment

Community

Education

Bachelor's degree or 2-5 years related experience

Tools

Microsoft Office

Copilot / AI tools

Job description

Incora is seeking a Strategic Program Manager to lead contract management for key customer accounts across regions. You will direct commercial and operational activities, drive revenue growth, and optimize service delivery to maintain profitable relationships.

The role emphasizes cross-functional leadership, collaboration with Sales, and continuous process improvements to support strategic contracts. A strong emphasis on customer excellence and operational efficiency is core to the position.