Strategic Programs Lead, Commercial Banking

Citizens Bank; Charlotte (NC); Presencial; USD 78 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision benefits

Education reimbursement

Flexible work arrangements

Resumo da oferta

Citizens Bank is seeking a Business Support Manager to join the Commercial Banking colleague development program management team. You will coordinate programs, manage stakeholder relationships, and drive day-to-day business support activities while partnering across functions to deliver recruiting, onboarding, training, and employee development initiatives.

The role emphasizes process improvements, reporting, communications, and operational excellence to support strategic execution and

Qualificações

• Bachelor’s degree preferred.
• Three or more years of business support, program coordination, or operations experience.
• Strong organizational and project-management skills.
• Demonstrated experience coordinating programs, meetings, events, travel, onboarding, or training activities.
• Strong stakeholder-management skills and the ability to work effectively with senior leaders, employees, vendors, and cross-functional partners.
• Excellent written and verbal communication skills, with strong attention to detail.
• Demonstrated problem-solving skills and a solution-oriented approach.
• Experience improving processes, workflows, systems, or service delivery.
• Ability to work independently, exercise sound judgement, and handle sensitive information appropriately.

Responsabilidades

• Support business strategies and initiatives aligned with organizational priorities, program objectives, and key business drivers.
• Coordinate business support activities across recruiting, early-talent, onboarding, training, and employee development programs.
• Provide consultative and operational support to business leaders and stakeholders, helping clarify needs, manage priorities, and resolve execution challenges.
• Partner across Human Resources, Talent Acquisition, Technology, Finance, Legal, Compliance, and other functions to support effective program and service delivery.
• Oversee program operations, schedules, resources, reporting, communications, and stakeholder deliverables.
• Identify operational risks, service gaps, and process inefficiencies, and develop solutions that improve business outcomes.
• Use reporting, analysis, and stakeholder feedback to support decision-making and continuous improvement.
• Prepare leadership updates, presentations, and recommendations in support of strategic and operational initiatives.

Conhecimentos

Project management

Stakeholder management

Written and verbal communication

Attention to detail

Independent work

Judgement

Microsoft Outlook

Excel

PowerPoint

Teams

Formação académica

Bachelor’s degree in Business, Marketing, Communications, or a related field

Ferramentas

Microsoft Outlook

Excel

PowerPoint

Word

Teams

Descrição da oferta de emprego

Citizens Bank is seeking a Business Support Manager to join the Commercial Banking colleague development program management team. You will coordinate programs, manage stakeholder relationships, and drive day-to-day business support activities while partnering across functions to deliver recruiting, onboarding, training, and employee development initiatives.

The role emphasizes process improvements, reporting, communications, and operational excellence to support strategic execution and