Business Support Manager - Commercial Banking Colleague Development

Citizens Bank; Boston (MA); On-site; USD 78,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Business Support Manager to drive and coordinate programs within the Commercial Banking colleague development program management team. The role supports recruiting, onboarding, training, and employee development while driving process improvements and reporting.

You will partner with HR, Talent Acquisition, Technology, Finance, Legal, and Compliance to ensure effective service delivery and operational excellence across programs and initiatives.

Qualifications

• Bachelor’s degree preferred in business, marketing, or related field.
• 3+ years in business support, program coordination, or operations.
• Strong organizational and project-management skills with deadlines.
• Experience coordinating programs, meetings, events, onboarding or training.
• Ability to work with senior leaders, vendors, and cross-functional partners.
• Excellent written and verbal communication with attention to detail.
• Problem-solving mindset and process-improvement history.
• Independent worker with sound judgment handling sensitive information.
• Proficiency in MS Outlook, Excel, PowerPoint, Word, and Teams.

Responsibilities

• Support strategies and initiatives aligned with priorities and drivers.
• Coordinate activities across recruiting, onboarding, and training programs.
• Provide consultative and operational support to leaders and stakeholders.
• Partner with HR, Talent Acquisition, Technology, Finance, Legal, Compliance, and others.
• Oversee program operations, schedules, resources, reporting, and deliverables.
• Identify risks and inefficiencies; develop improvement solutions.
• Use reporting and stakeholder feedback to drive decisions.
• Prepare leadership updates and recommendations for strategic initiatives.

Skills

Project management

Stakeholder management

Communication

Problem solving

Independent work

Education

Bachelor’s degree in Business/Marketing/Communications or related field

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Teams

Job description

Citizes is seeking a Business Support Manager to work with the Commerical Banking colleague development program management team. The role supports strategic and operational initiatives by coordinating programs, managing stakeholder relationships, and driving day-to-day business support activities. This role partners across multiple functions to ensure effective execution of recruiting, onboarding, training, employee development, and other business programs while contributing to process improvements, reporting, communications, and operational excellence.

Primary responsibilities include

• Support business strategies and initiatives aligned with organizational priorities, program objectives, and key business drivers.
• Coordinate business support activities across recruiting, early-talent, onboarding, training, and employee development programs.
• Provide consultative and operational support to business leaders and stakeholders, helping clarify needs, manage priorities, and resolve execution challenges.
• Partner across Human Resources, Talent Acquisition, Technology, Finance, Legal, Compliance, and other functions to support effective program and service delivery.
• Oversee program operations, schedules, resources, reporting, communications, and stakeholder deliverables.
• Identify operational risks, service gaps, and process inefficiencies, and develop solutions that improve business outcomes.
• Use reporting, analysis, and stakeholder feedback to support decision-making and continuous improvement.
• Prepare leadership updates, presentations, and recommendations in support of strategic and operational initiatives.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• Three or more years of business support, program coordination, or operations experience, with an understanding of key business drivers and the ability to support strategic and operational initiative.
• Strong organizational and project-management skills, with the ability to manage multiple priorities and deadlines.
• Demonstrated experience coordinating programs, meetings, events, travel, onboarding, or training activities.
• Strong stakeholder-management skills and the ability to work effectively with senior leaders, employees, vendors, and cross-functional partners.
• Excellent written and verbal communication skills, with strong attention to detail.
• Demonstrated problem-solving skills and a solution-oriented approach.
• Experience improving processes, workflows, systems, or service delivery.
• Ability to work independently, exercise sound judgment, and handle sensitive information appropriately.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, Word, and Teams.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday to Friday

Pay Transparency

The salary range for this position is $78,000 to $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, the budget and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.