Strategic Programs Lead — Client & Events Operations

Direct Travel; United States; Remote; USD 85,000 - 140,000; Full time

Job summary

Creative Group is seeking a Program Manager to lead client programs, coordinate internal teams, plan logistics, and manage supplier relationships. The role requires driving program success, optimizing processes, and maintaining strong client confidence across multiple initiatives.

The PM will oversee budgets, timelines, and on-site execution while mentoring junior staff and collaborating with Travel Services, Creative Services, Technology, Registration, Merchandise, and Finance teams.

Qualifications

• Bachelor's Degree in Business, Hospitality, Event Planning or equivalent.
• Minimum 4 years in Hospitality or group/individual performance industry with at least 3 years of meeting planning experience.
• Proficiency in MS Word, Excel, and PowerPoint.
• Knowledgeable in Teams, SharePoint, OneDrive, Zoom and other collaboration tools.
• CMP certification is a plus.
• Ability to travel to other countries and meet entry requirements.

Responsibilities

• Manages and leads client relationships and internal teams for programs.
• Oversees program planning, execution, and supplier coordination.
• Manages client budgets and overall program financials.
• Leads on-site program execution and provides contingency plans.

Skills

Meeting planning

Client relationship management

Budget awareness

Communication skills

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Word

Excel

PowerPoint

Microsoft Teams

SharePoint

OneDrive

Zoom

Job description

Creative Group is seeking a Program Manager to lead client programs, coordinate internal teams, plan logistics, and manage supplier relationships. The role requires driving program success, optimizing processes, and maintaining strong client confidence across multiple initiatives.

The PM will oversee budgets, timelines, and on-site execution while mentoring junior staff and collaborating with Travel Services, Creative Services, Technology, Registration, Merchandise, and Finance teams.