Strategic Program Manager — Transformation & Ops

NetApp, Inc.; San Jose (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

NetApp, Inc. is seeking a highly motivated Program Manager to join our Customer Success organization in San Jose, CA, with a minimum of three onsite days per week.

The role blends program management, business process analysis, and process architecture to drive strategic transformation across Renewals, Commerce, CS, Ops, and IT. You will lead complex, cross-functional programs, develop structured plans, dashboards, and governance, and influence stakeholders across a matrixed global organization.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of Program Management, Operations, or related roles.
• Experience leading large cross-functional initiatives.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Ability to document As-Is/To-Be processes and governance frameworks.
• Experience creating project plans, dashboards, RAID logs and executive status reports.
• Strong data-driven decision-making and communication skills.
• Proven ability to influence without direct authority in a global matrixed org.

Responsibilities

• Lead complex cross-functional programs from initiation through execution and adoption.
• Translate ambiguous challenges into structured plans with milestones and outcomes.
• Establish governance, risk management, and executive communications.
• Create dashboards, Kanban boards, scorecards, and program reporting.
• Facilitate program reviews and drive accountability across stakeholders.
• Drive operating rhythms and cross-functional decision forums.
• Partner with IT, Finance, Ops, and other functions to identify root causes and opportunities.

Skills

Analytics

Problem-solving

Leadership

Cross-functional

Data-driven

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Azure DevOps

Smartsheet

Tableau

Power BI

Visio

Lucidchart

Job description

NetApp, Inc. is seeking a highly motivated Program Manager to join our Customer Success organization in San Jose, CA, with a minimum of three onsite days per week.

The role blends program management, business process analysis, and process architecture to drive strategic transformation across Renewals, Commerce, CS, Ops, and IT. You will lead complex, cross-functional programs, develop structured plans, dashboards, and governance, and influence stakeholders across a matrixed global organization.