Hybrid Program Manager — Transformation & Cross‑Functional Leader

NetApp; San Jose (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

NetApp is seeking a highly motivated Program Manager to join our Customer Success organization and drive strategic transformation initiatives. You will lead complex, cross‑functional programs across Renewals, Commerce, and IT to improve efficiency and data quality.

The role requires strong leadership, analytical skills, and the ability to influence across a matrixed global organization. This position emphasizes governance, dashboards, and executive communication in a hybrid onsite model in San

Qualifications

• Bachelor’s degree or equivalent required.
• 5+ years in Program Management, Business Operations, or related fields.
• Experience leading large cross-functional initiatives.
• Strong analytical and problem-solving skills.
• Experience in documenting and improving business processes (As‑Is/To‑Be).
• Ability to influence and drive decisions in a matrixed org.
• Experience with enterprise systems and transformation programs.

Responsibilities

• Lead complex, cross‑functional programs from initiation to adoption.
• Translate ambiguity into structured plans with milestones and outcomes.
• Maintain governance, risk, issues, and executive communications.
• Create dashboards, scorecards, and program reporting.
• Drive regular reviews and accountability across stakeholders.
• Lead weekly operating rhythms and cross‑functional decision forums.
• Collaborate across IT, Finance, Operations, and Customer Success.
• Develop business cases and present data‑driven recommendations.

Skills

Program management

Business operations

Process excellence

Data analysis

Stakeholder management

Cross-functional leadership

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Azure DevOps

Smartsheet

Tableau

Power BI

Visio

Lucidchart

Job description

NetApp is seeking a highly motivated Program Manager to join our Customer Success organization and drive strategic transformation initiatives. You will lead complex, cross‑functional programs across Renewals, Commerce, and IT to improve efficiency and data quality.

The role requires strong leadership, analytical skills, and the ability to influence across a matrixed global organization. This position emphasizes governance, dashboards, and executive communication in a hybrid onsite model in San