Strategic Program Manager, Health Support & AMS

Oracle; Kansas City (MO); On-site; USD 59,000 - 118,000; Full time

Job summary

Oracle Health Federal is seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Support/AMS. This role goes beyond schedules, focusing on improving how we deliver for customers and tracking measurable outcomes.

You will own a diverse portfolio of initiatives, collaborate with leadership, and structure ambiguous problems to drive lasting improvements across support operations and delivery.

Qualifications

• Strong experience with Oracle Health solutions and the Oracle Health support environment.
• Experience in Application Management Services (AMS), Customer Support, Customer Service, Support Delivery, managed services, or a comparable service-delivery organization.
• Demonstrated ability to lead complex, cross-functional initiatives without relying solely on formal authority.
• Experience with process improvement, operational assessments, quality programs, auditing, governance, or continuous improvement.
• Strong analytical and problem-solving skills with the ability to move from identifying a problem to determining root cause, recommending solutions, and driving implementation.

Responsibilities

• Lead a wide variety of strategic, operational, technical, and non-technical initiatives across Oracle Health Support/AMS, from initial problem definition through implementation and sustained results.
• Own outcomes across multiple concurrent initiatives, establishing priorities, defining success measures, identifying dependencies and risks, and maintaining accountability through completion both within and outside of the assigned organization.
• Partner closely with Oracle Health Support and Support Delivery leaders, Client Operations, subject matter experts, Product and Engineering teams, and other cross-functional stakeholders.
• Apply understanding of Oracle Health tools, products, support processes, and customer service/support workflows to identify operational gaps and opportunities for improvement.
• Drive process improvement and operational excellence initiatives that improve quality, consistency, efficiency, customer experience, and support delivery.
• Assess and audit key operational processes to determine whether established processes and controls are being followed, identify gaps or areas of risk, and drive corrective actions where appropriate.
• Analyze operational challenges, identify root causes, and translate findings into practical recommendations and executable improvement plans.

Skills

Strategic thinking

Cross-functional leadership

Analytical/problem solving

Ambiguity management

Communication with senior leaders

Ownership mindset

Job description

Oracle Health Federal is seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Support/AMS. This role goes beyond schedules, focusing on improving how we deliver for customers and tracking measurable outcomes.

You will own a diverse portfolio of initiatives, collaborate with leadership, and structure ambiguous problems to drive lasting improvements across support operations and delivery.