Strategic Program Manager, Health Support & AMS

Archer; Kansas City (MO); Sur place; USD 47 000 - 98 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Résumé du poste

Archer, in collaboration with Oracle, seeks an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This role goes beyond traditional project management, applying knowledge of Oracle Health AMS, support workflows, and customer service operations to improve how we operate and deliver for customers.

You will own a diverse portfolio of initiatives, define success, align stakeholders, and drive measurable outcomes in a fast-changing

Qualifications

• Experience in strategic program management across health/support environments.
• Ability to lead cross-functional initiatives without relying on formal authority.
• Strong analytical skills to identify root causes and drive improvements.
• Excellent written and verbal communication with senior leaders and technical teams.
• Comfortable operating in ambiguity and creating structure where unclear requirements exist.

Responsabilités

• Lead a wide variety of strategic, operational, technical, and non-technical initiatives across Oracle Health Support/AMS, from initial problem definition through implementation and sustained results.
• Own outcomes across multiple concurrent initiatives, establishing priorities, defining success measures, identifying dependencies and risks, and maintaining accountability through completion.
• Partner with Oracle Health Support and Support Delivery leaders, Client Operations, SMEs, Product and Engineering teams, and other cross-functional stakeholders.
• Apply understanding of Oracle Health tools, products, support processes, and customer service workflows to identify gaps and opportunities for improvement.
• Drive process improvement and operational excellence initiatives that improve quality, consistency, efficiency, customer experience, and support delivery.
• Assess and audit key operational processes to determine adherence, identify gaps or risks, and drive corrective actions.
• Translate findings into practical recommendations and executable improvement plans.
• Help standardize and measure processes across Support organizations.
• Develop metrics and reporting to evaluate process effectiveness and provide actionable insights to leaders.
• Support high-priority initiatives, escalations, and cross-functional efforts requiring coordination and ownership.
• Facilitate alignment and decision-making across teams with differing priorities, ensuring ownership and follow-through.
• Communicate program status, risks, findings, and outcomes effectively to operational teams and senior leadership.

Connaissances

Program management

Cross-functional leadership

Strategic thinking

Analytical problem-solving

Communication skills

Description du poste

Archer, in collaboration with Oracle, seeks an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This role goes beyond traditional project management, applying knowledge of Oracle Health AMS, support workflows, and customer service operations to improve how we operate and deliver for customers.

You will own a diverse portfolio of initiatives, define success, align stakeholders, and drive measurable outcomes in a fast-changing