Strategic Program Manager, Enterprise Operations & Adoption

KLA; Milpitas (CA); Sur place; USD 112 000 - 164 000; Plein temps

Résumé du poste

KLA Milpitas is seeking an experienced Program Manager to advance IDeliver capabilities. You will own cross-functional initiatives, drive governance, and improve operational efficiency across global teams.

You will lead enterprise Spec Management, coordinate with Product Marketing, Engineering, Service IT, and PLC stakeholders, and develop dashboards to monitor performance and adoption. This role emphasizes strategic thinking and stakeholder alignment.

Qualifications

• Minimum of 7 years of relevant experience leading cross-functional programs and customer-facing operational programs.
• Experience working with product marketing, applications, service, engineering, field, or customer programs in semiconductors.
• Strong understanding of customer specification management and product lifecycle governance.
• Experience driving enterprise-wide deployment, training, change management and adoption.
• Ability to lead executive-level communication, risk management, and cross-division alignment.

Responsabilités

• Manage day-to-day operational health of IDeliver platform and associated business processes.
• Drive user adoption across divisions and global regions.
• Monitor operational KPIs, process health, and corporate adoption.
• Partner with IT to prioritize enhancements and support roadmap planning.
• Develop standard operating procedures, governance and operational documentation.
• Support training, communications and rollout activities for new capabilities.
• Lead operational execution of the enterprise Spec Management program.
• Coordinate cross-functional reviews between field organizations, Division PMMs, Service, Engineering, and PLC stakeholders.
• Drive request quality, governance and timely decision making.
• Facilitate customer communication workflows from request through closure.
• Monitor request cycle times, bottlenecks and adoption metrics.
• Coordinate multiple initiatives across Engineering, Service, Marketing, Operations and IT.
• Facilitate recurring stakeholder meetings and executive updates.
• Track project milestones, risks, issues and dependencies.
• Develop executive dashboards and program metrics.
• Identify opportunities to simplify processes and improve customer experience.
• Analyze operational data to identify trends and improvement opportunities.
• Recommend workflow automation and AI-enabled capabilities.
• Support enterprise governance for customer operational processes.
• Drive standardization across business units while balancing division needs.

Connaissances

Program management

Cross-functional leadership

Stakeholder management

Communication

Analytical mindset

Multi-workstream management

Customer focus

Enterprise systems experience

Process design & adoption

Formation

Bachelor's degree

Master's degree

Outils

KLA tools

Description du poste

KLA Milpitas is seeking an experienced Program Manager to advance IDeliver capabilities. You will own cross-functional initiatives, drive governance, and improve operational efficiency across global teams.

You will lead enterprise Spec Management, coordinate with Product Marketing, Engineering, Service IT, and PLC stakeholders, and develop dashboards to monitor performance and adoption. This role emphasizes strategic thinking and stakeholder alignment.