Global Tier II Operations Lead—Process & PM Champion

KLA; Milpitas (CA); On-site; USD 112,000 - 164,000; Full time

Benefits offered by this job

Performance incentives

Medical, dental, and vision benefits

401(k) with company matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Wellness and EAP benefits

PTO and holidays

Family care leave

Job summary

KLA is seeking an IDeliver Operations professional to manage the day-to-day health of the IDeliver platform and drive adoption across global regions. You will coordinate Tier II activities, track issues, and collaborate with engineering, service, and IT to resolve problems efficiently.

The role emphasizes data-driven decision making, cross-functional program management, and scalable process improvements. A strong analytical mindset and clear communication are essential for success in a

Qualifications

• Bachelor's degree in business, engineering, information systems, data analytics, operations, supply chain, or related field.
• 5+ years of experience in program coordination, business operations, or data analysis.
• Experience with enterprise systems, dashboards, or process documentation preferred.
• Semiconductor industry experience is a plus.

Responsibilities

• Manage day-to-day operational health of the IDeliver platform and related processes.
• Drive user adoption across divisions and regions worldwide.
• Monitor KPIs and process health; support roadmap planning with IT.
• Coordinate Tier II tasks: ensure context, data, ownership, actions.
• Develop exec dashboards and cross-functional program management.

Skills

Analytical skills

Structured problem solving

Communication

Cross-functional teamwork

Data-driven decision making

Program coordination

Education

Bachelor's degree

Job description

KLA is seeking an IDeliver Operations professional to manage the day-to-day health of the IDeliver platform and drive adoption across global regions. You will coordinate Tier II activities, track issues, and collaborate with engineering, service, and IT to resolve problems efficiently.

The role emphasizes data-driven decision making, cross-functional program management, and scalable process improvements. A strong analytical mindset and clear communication are essential for success in a