Strategic Program Manager - Customer Success & CEO Office

Remote

San Francisco (CA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Drivetrain is seeking a dynamic Program Manager to join our team in San Francisco. This role focuses on managing customer-related activities for our product implementation team and will be part of the CEO's office, taking on Chief of Staff responsibilities and owning customer success metrics.

You will engage global customers, lead cross-functional implementation projects, and work with sales, engineering, and support teams to ensure timely delivery and high-quality outcomes in a fast-paced SaaS

Qualifications

1-3 years in program or project management roles, preferably in a SaaS or technology-driven environment.
Proven track record of managing complex projects with multiple stakeholders.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
Familiarity with Agile methodologies is a plus.
Ability to work in a fast-paced environment while managing competing priorities.

Responsibilities

Serve as the primary point of contact for customer engagement during product implementations.
Lead cross-functional teams to deliver implementation projects on time and within budget.
Develop, track, and report on customer success metrics to drive improvements.
Collaborate with the CEO and executives on strategic initiatives that enhance customer experience.