Strategic Program Manager — Customer Outcomes

Data Center Storage & Logistics; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Data Center Storage & Logistics is seeking a Program PM to serve as the face of the company to key customers, coordinating projects across facilities and ensuring data accuracy in DCSL systems. You will own the customer relationship at the account and project level, translating needs into actionable tasks for internal teams and external resources.

You will manage data transfers, ensure timely reporting, and collaborate with warehouse teams to align execution with customer expectations.

Qualifications

• 5+ years of experience in project management or related customer-facing roles.
• Strong ability to manage customer relationships and be the primary contact for key accounts.
• Experience collecting, organizing, and presenting operational data to external stakeholders.
• Experience reading dashboards and presenting data clearly to external audiences.
• Excellent communication, organizational, and problem-solving skills with cross-functional coordination.
• Ability to manage multiple accounts/projects simultaneously with attention to detail.
• Valid driver's license and willingness to travel to DCSL warehouse locations.

Responsibilities

• Serve as the primary point of contact for your assigned DCSL customers, building trust, managing expectations, and representing DCSL professionally across every interaction.
• Understand and anticipate customer needs, translating them into clear requirements and action for the internal team.
• Own problem-solving at the account level, identifying issues early, driving them to resolution, and keeping the customer informed throughout.
• Manage the collection, accuracy, and transfer of project and inventory data to the customer, ensuring reporting is timely, clear, and reliable.
• Set each project up in the WMS and the equipment digital twin, and keep both accurate at the account level.
• Maintain your customer's view within DCSL's reporting platform, ensuring the right information flows to the right audience while protecting internal data.
• Coordinate internal resources, and providers dispatched from DCSL's approved bench, to meet project timelines and customer commitments, keeping all parties aligned on scope and schedule.
• Work closely with the Warehouse PM at each site to align customer needs with physical execution, ensuring the account and the floor stay in sync on timelines, priorities, and product status.
• Support new customer onboarding and site launches, helping define reporting structures, communication cadences, and success criteria from the outset.
• Track project and account performance against customer expectations, providing regular updates to internal leadership.
• Own billing accuracy for your accounts across the project lifecycle. The Senior Director of Program Operations owns it across the PM team, and the VP owns division-level invoicing oversight.
• Drive continuous improvement in how DCSL communicates, reports, and delivers for its customers.
• Perform other duties as assigned to support the broader operations team.

Skills

Customer-facing

Account management

Data reporting

Dashboard experience

Communication

Organizational skills

Problem solving

Multi-tasking

Driver's license

Travel readiness

Job description

Data Center Storage & Logistics is seeking a Program PM to serve as the face of the company to key customers, coordinating projects across facilities and ensuring data accuracy in DCSL systems. You will own the customer relationship at the account and project level, translating needs into actionable tasks for internal teams and external resources.

You will manage data transfers, ensure timely reporting, and collaborate with warehouse teams to align execution with customer expectations.