Strategic Program Manager - Cross-Functional Ops & KPIs

ComputerCare; Stockton (CA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Life Insurance

EAP

Adoption Assistance

Commuter Benefits

Coursera Certifications

Paid time off

Job summary

ComputerCare in Stockton, CA is seeking a Technical Program Manager to lead assigned strategic customer programs, coordinating across Operations, Customer Success, Sales, and customer stakeholders to ensure seamless execution and service levels.

You'll develop scalable processes, dashboards, and KPI scorecards, drive improvements, and manage multiple programs while ensuring minimal disruption during expansions and transitions. Applicants should have 3+ years in program/operations leadership.

Qualifications

• Bachelor's degree in a related field.
• 3+ years in Program Management, Operations, or related leadership roles.
• Ability to lead cross-functional initiatives and influence without direct authority.
• Experience developing executive-level reporting, dashboards, and KPI scorecards.
• Experience with Jira, Zendesk, NetSuite, Salesforce is a plus.

Responsibilities

• Serve as the primary owner and point of contact for assigned strategic customer programs.
• Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners.
• Build trusted customer relationships through proactive communication, business reviews, and effective management of priorities, risks, and escalations.
• Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
• Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives.
• Monitor program performance through operational metrics and reporting; provide actionable insights to leadership and customers.
• Prepare and present dashboards, business reviews, and updates on performance and health.
• Support customer implementations, service expansions, and transitions with minimal disruption.
• Collaborate across multiple sites to ensure consistent execution and alignment with customer expectations.

Skills

Cross-functional leadership

Analytical thinking

Stakeholder influence

Executive reporting

Excel proficiency

Education

Bachelor's degree

Tools

Jira

Zendesk

NetSuite

Salesforce

Oomnitza

Job description

ComputerCare in Stockton, CA is seeking a Technical Program Manager to lead assigned strategic customer programs, coordinating across Operations, Customer Success, Sales, and customer stakeholders to ensure seamless execution and service levels.

You'll develop scalable processes, dashboards, and KPI scorecards, drive improvements, and manage multiple programs while ensuring minimal disruption during expansions and transitions. Applicants should have 3+ years in program/operations leadership.