Strategic Analytics & Operations Program Manager

Computercare; Stockton (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Computercare is seeking a Program Manager in Stockton, California. This role oversees strategic customer programs, ensuring operational excellence and collaboration across teams. Responsibilities include improving service delivery, managing customer relationships, and monitoring program performance.

The ideal candidate should hold a Bachelor's degree and have over 3 years of relevant experience, along with strong analytical and communication skills. Proficiency in Microsoft Office and familiarity with tools like Jira and Salesforce is required.

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, or a related field.
• 3+ years in Program Management, Project Management, or Operations.
• Demonstrated ability to lead and manage multiple priorities.

Responsibilities

• Serve as the primary operational owner and point of contact for customer programs.
• Coordinate cross-functional initiatives to achieve program objectives.
• Build trusted customer relationships through proactive communication.

Skills

Cross-functional leadership

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office Suite (Excel)

Jira

Zendesk

NetSuite

Salesforce

Job description

Computercare is seeking a Program Manager in Stockton, California. This role oversees strategic customer programs, ensuring operational excellence and collaboration across teams. Responsibilities include improving service delivery, managing customer relationships, and monitoring program performance.

The ideal candidate should hold a Bachelor's degree and have over 3 years of relevant experience, along with strong analytical and communication skills. Proficiency in Microsoft Office and familiarity with tools like Jira and Salesforce is required.