Program Manager, Strategic Analytics

Computercare; Stockton (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Computercare is seeking a Program Manager in Stockton, California. This role oversees strategic customer programs, ensuring operational excellence and collaboration across teams. Responsibilities include improving service delivery, managing customer relationships, and monitoring program performance.

The ideal candidate should hold a Bachelor's degree and have over 3 years of relevant experience, along with strong analytical and communication skills. Proficiency in Microsoft Office and familiarity with tools like Jira and Salesforce is required.

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, or a related field.
• 3+ years in Program Management, Project Management, or Operations.
• Demonstrated ability to lead and manage multiple priorities.

Responsibilities

• Serve as the primary operational owner and point of contact for customer programs.
• Coordinate cross-functional initiatives to achieve program objectives.
• Build trusted customer relationships through proactive communication.

Skills

Cross-functional leadership

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office Suite (Excel)

Jira

Zendesk

NetSuite

Salesforce

Job description

Job Overview

The Program Manager serves as the primary operational liaison for assigned strategic customer programs, ensuring seamless communication, cross‑functional alignment, and operational excellence across ComputerCare and customer organizations. This role is responsible for coordinating execution across Operations, Customer Success, Sales, and customer stakeholders while driving process improvements, influencing key performance indicators, and ensuring service level commitments are consistently achieved. Rather than directly managing frontline employees, the Program Manager enables operational success through collaboration, process optimization, and data‑driven decision making. As ComputerCare continues expanding its managed services business, this position will manage multiple strategic customer programs and help develop scalable operational frameworks that can be leveraged across future enterprise partnerships.

Responsibilities

• Serve as the primary operational owner and point of contact for assigned strategic customer programs, ensuring successful execution and a high‑quality customer experience.
• Coordinate cross‑functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.
• Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.
• Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
• Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.
• Monitor program performance through operational metrics and reporting, providing actionable insights and recommendations to internal leadership and customers.
• Prepare and present recurring dashboards, business reviews, and operational updates highlighting performance, improvement initiatives, and program health.
• Support customer implementations, service expansions, operational transitions, and strategic initiatives while minimizing disruption to ongoing operations.
• Collaborate across multiple sites to ensure consistent execution, standardized processes, and alignment with customer expectations.
• Perform other duties and strategic projects as assigned.

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, Project Management, Engineering, or a related field (or equivalent combination of education and experience).
• 3+ years of experience in Program Management, Project Management, Operations, Customer Success, Account Management, or a related operational leadership role.
• Demonstrated ability to lead cross‑functional initiatives, manage multiple priorities, and influence stakeholders without direct authority.
• Strong analytical, organizational, communication, and problem‑solving skills, with experience developing executive‑level reporting, dashboards, and KPI scorecards.
• Proficiency with Microsoft Office Suite (particularly Excel) and experience with business systems such as Jira, Zendesk, NetSuite, Salesforce, Oomnitza, or similar platforms.
• Experience supporting enterprise customer programs, managed services, logistics, supply chain, or technology operations is preferred. Lean, Six Sigma, PMP, CAPM, or similar professional certifications are a plus.

Additional Information

At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

ComputerCare is proud to be an Equal Opportunity and affirm­ative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.