Strategic Program Manager, Client Delivery (Hybrid)

Broadridge; Town of Hunter (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Bonus Eligible

Benefits information available

Job summary

Broadridge is hiring a Program Manager to lead strategy, governance, and delivery of high‑impact client programs in the retail shareholder engagement space. You will build trusted client partnerships, align cross‑functional teams, and establish scalable operating practices to drive measurable outcomes.

You will work with executive stakeholders to shape program growth, manage escalations, and ensure on‑time, high‑quality delivery.

Qualifications

• 5+ years of program management experience overseeing delivery and coordinating teams
• Executive-level communication and leadership across internal and client stakeholders
• Experience leading complex client programs and building trusted relationships
• Ability to prioritize competing opportunities and align resources to client priorities
• Experience establishing standardized playbooks, operating frameworks, and plans
• Strong governance and delivery oversight with KPI definition and timelines
• Coordination across business, sales, product, and delivery teams
• Deep knowledge of retail shareholder engagement strategies and issuer needs

Responsibilities

• Provide strategic direction, governance, and Broaoversight across all program activities and client initiatives
• Act as primary client liaison, owning relationships and proactive communication
• Develop talent and coverage models to scale program growth
• Evaluate opportunities, balance demands, and prioritize features and work
• Create KPI standards and measurement systems for program goals across client programs

Skills

Program management

Executive-level communication

Stakeholder management

Prioritization

Governance

Analytical skills

Cross-functional collaboration

Retail shareholder engagement

Relationship building

Leadership

Job description

Broadridge is hiring a Program Manager to lead strategy, governance, and delivery of high‑impact client programs in the retail shareholder engagement space. You will build trusted client partnerships, align cross‑functional teams, and establish scalable operating practices to drive measurable outcomes.

You will work with executive stakeholders to shape program growth, manage escalations, and ensure on‑time, high‑quality delivery.