Strategic Program Manager - Business Ops & AI

Benchstrength; Arlington (VA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Equity

Job summary

Knox Systems is seeking a Program Manager, Business Operations to drive high-priority programs and operational improvements across the company. You will partner with the COO, coordinate across Operations, Product, Engineering, Security, and Compliance, and help scale the business while aligning with KnoxAI initiatives.

This role requires turning ambiguous problems into structured, executable plans and delivering measurable outcomes with strong communication to executives and technical teams.

Qualifications

• 3–5 years in business operations, program management, product operations, strategy and operations, consulting, or a related role.
• Demonstrated ability to independently own complex projects and drive them from concept through completion.
• Strong program management, organization, and problem solving skills.
• Excellent written and verbal communication skills, with the ability to work effectively with both executives and technical teams.
• Strong analytical skills and comfort working with KPIs, dashboards, and operational data.

Responsibilities

• Lead strategic programs and special projects from initial concept through execution, establishing clear plans, owners, milestones, and success measures.
• Partner with the COO to turn business priorities and emerging needs into actionable programs and solutions.
• Coordinate cross functional initiatives, drive accountability, and proactively identify and resolve risks, dependencies, and blockers.
• Support KnoxAI product strategy and execution, including requirements, roadmap priorities, backlog management, pilots, testing, releases, and user feedback.
• Serve as a bridge between technical teams and business stakeholders, translating business needs into clear requirements and outcomes.
• Identify opportunities to improve, standardize, or automate business processes and lead those improvements through implementation.
• Develop workflows, SOPs, documentation, and scalable operating processes.
• Build and maintain KPIs, dashboards, and reporting to provide visibility into program, product, and operational performance.
• Analyze business and operational data and translate findings into recommendations and actions.
• Prepare executive briefings, business reviews, recommendations, and decision materials.
• Step into emerging priorities where ownership is unclear, establish structure, and transition successful initiatives into sustainable operations.

Tools

Jira

ServiceNow

Salesforce

Microsoft 365

Job description

Knox Systems is seeking a Program Manager, Business Operations to drive high-priority programs and operational improvements across the company. You will partner with the COO, coordinate across Operations, Product, Engineering, Security, and Compliance, and help scale the business while aligning with KnoxAI initiatives.

This role requires turning ambiguous problems into structured, executable plans and delivering measurable outcomes with strong communication to executives and technical teams.