Strategic Account Lead – Pharma Access & Innovation

AssistRx

Orlando (FL)

On-site

USD 85,000 - 120,000

Full time

14 days+

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Job summary

AssistRx is seeking a Strategic Account Manager to lead and grow relationships with pharmaceutical manufacturers and brand teams in Orlando, FL. You will be the trusted partner driving program performance, data-informed decisions, and operational improvements across HUB services, patient support, and specialty pharmacy workflows.

You will collaborate with HUB Operations, Product, Sales and Leadership, delivering strategic recommendations, quarterly reviews, and executive-level communications to

Qualifications

Bachelor’s degree or equivalent experience in business, life sciences, healthcare, or related field.
3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions.
Experience partnering directly with Pharmaceutical Brand Teams.
Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations.
High comfort working with technical platforms, data dashboards, and digital patient access solutions.
Exceptional communication skills—verbal, written, presentation, and executive presence.
Strong analytical ability to identify issues, interpret data, and develop actionable insights.

Responsibilities

Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders.
Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs.
Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery.
Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions.
Monitor overall program health and performance—including patient access metrics, case management trends, and operational KPIs.
Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to upscale and resolve issues.
Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution.
Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations.
Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance.
Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases.
Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption.
Serve as the central point of communication for all client updates, escalations, and deliverables.
Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels.
Ensure all internal teams are fully informed of client priorities, program changes, and action items.
Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed.

Skills

Account management

Client services

Customer-facing experience

Relationship building

Strategic partnership

Executive communication

Data analytics

CRM platforms

Education

Bachelor’s degree in business, life sciences, healthcare, or equivalent experience

Tools

CRM platforms

Reporting tools

Customer engagement systems

Data dashboards

Job description

You will collaborate with HUB Operations, Product, Sales and Leadership, delivering strategic recommendations, quarterly reviews, and executive-level communications to

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