Strategic Program Lead for Virtual & Retail Design

Wayfair; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Wayfair, based in Boston, is seeking a Strategic Operational Program Manager to lead the Virtual and Retail Design Services programs. You will develop a comprehensive roadmap, drive innovative projects, and partner with tech and analytics to improve the customer and designer experience.

You will lead a team, set clear goals, and remove roadblocks to scale design programs across Wayfair and its brands. This role requires strong leadership, data-driven decision making, and the ability to translate

Qualifications

• 5+ years in business development, product management, or strategy with growth experience.
• Proven track record leading teams and driving roadmaps.
• Strong ability to translate vision into actionable plans.
• Excellent cross-functional collaboration and communication.

Responsibilities

• Develop and champion a long-term strategic roadmap for virtual cabinetry and interior design.
• Partner with product, engineering, analytics, marketing, and category teams to execute initiatives.
• Lead a high-performing team, set goals, give feedback, and drive development.
• Understand designer pain points, clear roadblocks, and improve program performance.
• Monitor KPIs to assess health and growth and implement data-driven strategies.
• Translate industry trends into actionable growth strategies for design services.

Skills

Business development

Product management

Strategy

Cross-functional collaboration

Analytical thinking

Communication skills

Job description

Wayfair, based in Boston, is seeking a Strategic Operational Program Manager to lead the Virtual and Retail Design Services programs. You will develop a comprehensive roadmap, drive innovative projects, and partner with tech and analytics to improve the customer and designer experience.

You will lead a team, set clear goals, and remove roadblocks to scale design programs across Wayfair and its brands. This role requires strong leadership, data-driven decision making, and the ability to translate