Program Manager, Virtual and Retail Design Services

Wayfair; Boston (MA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Wayfair, based in Boston, is seeking a Strategic Operational Program Manager to lead the Virtual and Retail Design Services programs. You will develop a comprehensive roadmap, drive innovative projects, and partner with tech and analytics to improve the customer and designer experience.

You will lead a team, set clear goals, and remove roadblocks to scale design programs across Wayfair and its brands. This role requires strong leadership, data-driven decision making, and the ability to translate

Qualifications

• 5+ years in business development, product management, or strategy with growth experience.
• Proven track record leading teams and driving roadmaps.
• Strong ability to translate vision into actionable plans.
• Excellent cross-functional collaboration and communication.

Responsabilités

• Develop and champion a long-term strategic roadmap for virtual cabinetry and interior design.
• Partner with product, engineering, analytics, marketing, and category teams to execute initiatives.
• Lead a high-performing team, set goals, give feedback, and drive development.
• Understand designer pain points, clear roadblocks, and improve program performance.
• Monitor KPIs to assess health and growth and implement data-driven strategies.
• Translate industry trends into actionable growth strategies for design services.

Connaissances

Business development

Product management

Strategy

Cross-functional collaboration

Analytical thinking

Communication skills

Description du poste

Wayfair is seeking a highly motivated Strategic Operational Program Manager to lead our Virtual and Retail Design Services programs. This role will be instrumental in shaping the future of how customers project shop with Wayfair and our family of brands. You'll be responsible for developing and executing on a comprehensive roadmap, spearheading innovative projects, and partnering with teams like tech and analytics to improve the customer and designer experience. This role comes with a direct report, with the potential to build the team out more as the business grows.

What You'll Do

• Develop and champion a clear, long-term strategic roadmap for the virtual cabinetry and interior design business, identifying key opportunities for growth, market differentiation, and customer experience enhancements. This includes defining new service offerings, technology requirements, and operational efficiencies.
• Partner closely with various teams, including product management, engineering, analytics, marketing, and category management, to ensure seamless execution of strategic initiatives. You'll be the central point of contact for all virtual cabinetry and interior design efforts, driving alignment and accountability across departments.
• Lead a high-performing team of associates, fostering a culture of innovation, collaboration, and continuous improvement. You'll be responsible for setting clear goals, providing regular feedback, and supporting professional development.
• Support designers and managers in the field by developing a deep understanding of the design process and designer pain points, clearing roadblocks, and providing feedback on program performance.
• Monitor and analyze key performance indicators (KPIs) to assess the health and growth of the virtual cabinetry and interior design business. You'll identify trends, pinpoint areas for improvement, and implement data-driven strategies to optimize performance.
• Stay abreast of industry trends, competitive landscapes, and evolving customer needs in the design and home improvement space. Translate these insights into actionable strategies to grow our design business.

What You’ll Need

• 5+ years of experience in business development, product management, strategy, or a related field, with a proven track record of driving growth in a fast-paced environment.
• Prior experience managing and developing a team.
• Demonstrated ability to develop and execute strategic roadmaps, with a strong understanding of how to translate vision into actionable plans.
• Ability to travel up to 1 week/month
• Exceptional cross-functional collaboration skills, with the ability to influence and align diverse stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to all levels of the organization.
• Experience in e-commerce, home furnishings, interior design, or a related industry is a plus.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].

The above base pay range may vary depending on location, job-related knowledge, skills and experience. For internal candidates, compensation determinations will be made based on your current position / level, your location, and the new position according to Wayfair's internal mobility policy. As you move through the internal interview process, your recruiter will be able to provide additional details regarding your specific compensation. Please note, the terms of internal offers, including the salary offered, are not negotiable.