Strategic Program Lead: Client Relations & Delivery

Confidential Careers; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Creative Agency is seeking a Program Manager who can own the client relationship as a true partner and run the engine behind it. This role leads complex, multi-channel programs across brand, demand, media, and digital, serving as the client’s day-to-day point of contact.

You will drive internal planning, resourcing, and financial discipline to keep work on track, with experience in B2B/Tech clients within an agency setting.

Qualifications

• 6–8 years of program/project management experience in an agency.
• Experience supporting B2B clients.
• Strong financial management skills.
• Excellent stakeholder communication.

Responsibilities

• Serve as primary day-to-day contact for assigned clients.
• Lead client conversations on status, priorities, and trade-offs.
• Translate client goals into internal direction and plans.
• Spot risks and expansion opportunities and present solutions.
• Maintain dashboards and reporting as the authoritative source of truth.

Skills

Client relationship management

Program management

Cross-functional leadership

Budgeting & forecasting

Vendor management

Workfront familiarity

Stakeholder communication

Tools

Workfront

Job description

Creative Agency is seeking a Program Manager who can own the client relationship as a true partner and run the engine behind it. This role leads complex, multi-channel programs across brand, demand, media, and digital, serving as the client’s day-to-day point of contact.

You will drive internal planning, resourcing, and financial discipline to keep work on track, with experience in B2B/Tech clients within an agency setting.