Program Manager

Confidential Careers; New York (NY); On-site; USD 115,000 - 140,000; Full time

Job summary

A leading creative agency is seeking an experienced Program Manager in New York to lead strategic accounts with a focus on technology and B2B clients. Responsibilities include managing complex projects, building client relationships, and overseeing delivery timelines. The ideal candidate will have 6-10 years in agency environments and expertise in account-based marketing. This full-time position offers a salary range of $115,000 to $140,000 annually.

Qualifications

• 6-10 years in digital or integrated agency environments.
• Account-Based Marketing (ABM) experience required.
• Proven ability to manage multiple projects and client relationships.
• Experience managing offshore development teams.

Responsibilities

• Lead complex projects ensuring timelines, budgets, and deliverables are met.
• Build and nurture long-term client relationships.
• Identify expansion opportunities within existing accounts.
• Develop accurate budgets and optimize resource allocation.

Skills

Digital marketing understanding

Project estimation skills

Attention to detail

Problem-solving mindset

Tools

WordPress

SaaS platforms

Job description

Overview

We’re seeking an experienced Program Manager to lead strategic accounts across our creative agency, with a specialized focus on technology & B2B clients. This role combines project leadership, client relationship management, and operational excellence to deliver exceptional results for our most sophisticated accounts.

Base pay

$115,000.00/yr - $140,000.00/yr

Responsibilities

• Lead complex projects from initial discovery through successful delivery, ensuring timelines, budgets, and deliverables are consistently met
• Collaborate with clients and cross-functional teams to define project objectives, scope, timelines, and resource requirements
• Oversee mid-level website development projects, coordinating with offshore development partners to ensure quality delivery
• Guide creative and technical teams through multiple concurrent initiatives while maintaining clarity and strategic focus
• Proactively monitor project health, identify potential risks, and implement solutions to keep deliverables on track
• Maintain comprehensive project documentation and task management systems that support team efficiency and client transparency

• Strategic Account Management
• Build and nurture long-term client relationships by deeply understanding their business priorities and consistently delivering measurable results
• Partner with senior leadership on contract negotiations, including statements of work, change orders, and scope modifications
• Identify expansion opportunities within existing Tech and B2B accounts and develop compelling proposals to grow partnerships
• Establish and track key performance indicators aligned with client business objectives
• Partner with finance teams to develop accurate budgets, monitor project profitability, and optimize resource allocation
• Manage offshore development partnerships, ensuring quality standards and delivery timelines are maintained
• Develop and refine project frameworks, processes, and tools to continuously improve operational efficiency
• Source and manage external vendor relationships to supplement internal capabilities as needed
• Protect project scope and profitability while maintaining flexibility to meet evolving client needs

Requirements

Experience:

• 6-10 years in digital or integrated agency environments (agency experience required)
• Account-Based Marketing (ABM) experience required
• Proven ability to manage multiple projects and client relationships simultaneously
• Strong project estimation skills based on real-world experience
• 2+ years writing scopes of work and contracts
• WordPress expertise and SaaS platform experience
• Experience managing offshore development teams

Skills:

• Deep understanding of digital marketing and brand campaigns
• RFP and pitch experience with ability to identify opportunities and build winning strategies
• Strong attention to detail and commitment to quality standards
• Understanding of Tech and B2B client needs and decision-making processes
• Problem-solving mindset with ability to take ownership of outcomes

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management
• Industries
• Advertising Services

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