Strategic Program Director, Crisis Stabilization & Respite

Clinical and Support Options, Inc; Gardner (MA); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement savings plan

Free CEUs and in-house training

Group-rate supplemental insurance

Flexible, supportive, collaborative环境

Job summary

Clinical & Support Options, Inc. (CSO) in Gardner seeks a Program Director for CCS/ESP to provide clinical and administrative leadership at the Gardner site. The role oversees staff, clinical services, admissions, and regulatory compliance while advancing a trauma-informed, person-centered culture.

Starting salary range is $78,000-$85,000/year. The candidate will supervise Nurse Manager and clinical staff, collaborate with DMH, and participate in ED diversion and MassHealth initiatives, with a

Qualifications

• Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness.
• Extensive knowledge of Crisis and Respite programs.
• Three years supervisory and management experience.

Responsibilities

• Oversee daily operations of the CCS/Respite division of ESP managing team functions including client access, case flow, coordination of staffing, interface with community providers, and regulatory compliance.
• Provide administrative on-call as needed in cooperation with other ESP Directors.
• Support Senior Director's oversight and goals for the program including review of workflow, operational issues, communications with providers and internal staff; maintain regular and timely communication with Senior Director regarding clinical, procedural and operational issues as well as staff and safety issues.
• Provide clinical and administrative supervision of assigned CCS/Respite staff including Nurse Manager(s) and clinical staff.
• Promote a positive team culture that is person centered and trauma informed.
• Be knowledgeable and current regarding all CSO Policies and Procedures applicable to the CCS/Respite including overseeing fulfillment of requirements for insurance authorizations and billing relevant to CCS/Respite clients.
• Work with the Senior Director to collaborate closely with DMH around the DMH Respite contract fulfillment, meeting with DMH personnel as needed.
• Maximize a community-based service model, participate in ED diversion where possible, and work to achieve goals of MassHealth Community initiative.
• Adhere to the philosophy of 'customer satisfaction' and consistently follow the same by providing reliable, responsive, consistent, trauma-informed and high-quality service in a timely manner to staff and external customers.
• Provide project management when assigned such as leading the Regional Work Group; technical training staff and/or skills trainings; use of skill areas such as primary liaison to the IT Department.
• Oversee and complete chart audits and other utilization review activities as assigned.
• Collect, record, and distribute statistical information and generate reports as necessary.

Education

Clinical Master's degree

Job description

Clinical & Support Options, Inc. (CSO) in Gardner seeks a Program Director for CCS/ESP to provide clinical and administrative leadership at the Gardner site. The role oversees staff, clinical services, admissions, and regulatory compliance while advancing a trauma-informed, person-centered culture.

Starting salary range is $78,000-$85,000/year. The candidate will supervise Nurse Manager and clinical staff, collaborate with DMH, and participate in ED diversion and MassHealth initiatives, with a