Relief CBHC ESP Case Manager, Gardner

Clinical and Support Options, Inc; Gardner, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Clinical & Support Options, Inc. is seeking Relief Case Managers to work in our CBHC Emergency Services Program in Gardner, MA. The role focuses on direct case management for CBHC clients in crisis, with responsibilities spanning engagement, linkage to services, documentation, and housing/supports.

Starting pay is $18.50/hour. Bilingual applicants are encouraged. The organization values resilience, collaboration, and client-first approaches in a dynamic behavioral health environment.

Qualifications

• Experience working with adults with mental health challenges and navigating the behavioral health system.
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Identify clients needing case management, focusing on crisis stabilization and linkages to CSO and other providers.
• Engage Crisis clients within 24 hours through preferred contact method.
• Provide individualized support based on client profiles and identified needs.
• Provide outreach to clients by phone and in person and through their support network.
• Complete necessary documentation, releases, and paperwork.
• Assist in clarifying transition needs, gaps in services, and supports.
• Assist locating housing, transportation to appointments, and stabilization supports.
• Help clients identify and use natural supports including family and friends.
• Adopt a holistic approach to healthcare, including social determinants of health.
• Be responsive, flexible, and client-centered in care delivery.
• Collaborate with providers within HIPAA guidelines, and follow up until stabilization.
• Complete other crisis-related duties as assigned.

Skills

Behavioral health experience

Driver's license

Bilingual

Education

Bachelor's degree in behavioral health

Job description

CSO is looking for Relief Case Managers to work in our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Gardner.

Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability, and are a preferred alternative to hospital emergency departments. We provide daily assessment and brief counseling, case management, nursing support and peer support.

This position will provide direct case management services to CBHC clients. Case management provides follow up support to individuals evaluated by CBHC program and who remain in the community after a Crisis assessment. Starting Pay: $18.50/hour

You Will:

• Identify clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers and wellness activities.
• Engage Crisis clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact. Initial engagement is introductory, supportive and educational regarding Case Management services.
• Provide individualized support based on person's unique profile including the individual's support system, provider recommendations and support needs identified by the individual.
• Provide outreach to clients by telephone and in person and through their support network.
• Complete necessary documentation, releases, and necessary paperwork.
• Provide assistance in clarifying transition needs, gaps in services and supports.
• Assist in locating housing, transport to appointments, and accessing supports for stabilization needs.
• Assist clients in identifying and using natural supports including family and friends.
• Practice a holistic and integrative approach to healthcare that includes physical, medical and emotional wellness. This involves an overview of areas of need and "social determinants of health."
• Be responsive to client requests, flexible and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care.
• Collaborate with individual's providers as needed within HIPAA guidelines.
• Remain engaged with individual after the initial ESP encounter and until client is stable and engaged in appropriate community supports. Consult with clinical supervisor prior to ending support services.
• Complete other assigned activities having to do with client care such as hospital searches, insurance verification, telephone triage, and various other Crisis duties.

Your Background:

• Bachelor's degree in a behavioral health discipline or related field
• Experience working with adults with mental health challenges including experience navigating the behavioral health system
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 & 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.