Program Director, CCS & Respite Services

Clinical and Support Options, Inc; Greenfield (MA); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) retirement plan

CEUs and professional development

Group-rate insurance options

Flexible, collaborative work env

Job summary

Clinical & Support Options, Inc. (CSO) in Greenfield, MA is seeking a Program Director to lead the Community Crisis Stabilization (CCS) and Respite Emergency Program (ESP).

You will supervise staff, ensure program access, and collaborate with DMH while advancing ED diversion and MassHealth goals. The role demands clinical leadership, extensive crisis/respite program knowledge, and at least three years of supervisory experience.

Qualifications

• Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness.
• Extensive knowledge of Crisis and Respite programs.
• Three years supervisory and management experience.

Responsibilities

• Oversee daily operations of the CCS/Respite division of ESP managing team functions including client access, case flow, coordination of staffing, interface with community providers, and regulatory compliance
• Provide administrative on-call as needed in cooperation with other ESP Directors
• Support Senior Director's oversight and goals for the program including review of workflow, operational issues, communications with providers and internal staff; maintain regular and timely communication with Senior Director regarding clinical, procedural and operational issues as well as staff and safety issues
• Provide clinical and administrative supervision of assigned CCS/Respite staff including Nurse Manager(s) and clinical staff
• Promote a positive team culture that is person centered and trauma informed
• Be knowledgeable and current regarding all CSO Policies and Procedures applicable to the CCS/Respite including overseeing fulfillment of requirements for insurance authorizations and billing relevant to CCS/Respite clients
• Work with the Senior Director to collaborate closely with DMH around the DMH Respite contract (if applicable) fulfillment, meeting with DMH personnel as needed
• Maximize a community-based service model, participate in ED diversion where possible, and work to achieve goals of MassHealth Community initiative
• Adhere to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive consistent, trauma-informed and high-quality service in a timely manner to staff and external customers
• Provide project management when assigned such as leading the Regional Work Group; technical training staff and/or skills trainings; use of skill areas such as primary liaison to the IT Department
• Oversee and complete chart audits and other utilization review activities as assigned
• Collect, record, and distribute statistical information and generate reports as necessary

Skills

Leadership

Crisis stabilization

Staff supervision

Program administration

Trauma-informed care

Education

Master's degree in clinical field

Job description

Clinical & Support Options, Inc. (CSO) in Greenfield, MA is seeking a Program Director to lead the Community Crisis Stabilization (CCS) and Respite Emergency Program (ESP).

You will supervise staff, ensure program access, and collaborate with DMH while advancing ED diversion and MassHealth goals. The role demands clinical leadership, extensive crisis/respite program knowledge, and at least three years of supervisory experience.