Strategic Product Operations Lead

Zip; San Francisco (CA); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Start-up equity

Health coverage

Catered meals

Commuter benefit

Team events

Flexible PTO

Home office budget

401k plan

Job summary

Zip is hiring a Product Operations Manager to lead our most important cross-functional product programs, including critical launches and large-scale customer rollouts. You’ll own the operating cadence for roadmap, planning and launch enablement, aligning teams and surfacing risks.

You will build durable systems to scale the product organization, designing the cadence and own it end-to-end, from strategy through adoption and measurable outcomes, with strong executive updates and clear decision

Qualifications

• 4–8+ years of experience in product operations, technical program management, product management, business operations, or a related role within a technology company.
• Demonstrated success leading complex, high-stakes, cross-functional product launches or multi-quarter programs from strategy through rollout and adoption.
• Experience designing or running roadmap, prioritization, and planning cadences across multiple product and engineering teams.
• A track record of building repeatable systems and ways of working – not just executing within existing ones.
• Strong written and verbal communication, including experience delivering concise, decision-ready updates to executives and senior stakeholders.
• Experience in enterprise B2B SaaS, complex customer implementations, migrations, or phased product rollouts is preferred.

Responsibilities

• Lead the end-to-end execution of the company’s highest-priority product programs, from initial alignment through launch, rollout, and post-launch follow-through.
• Build integrated program plans that clarify scope, milestones, owners, dependencies, decision points, success measures, and escalation paths.
• Own the annual, half-year, and quarterly product planning cadence in partnership with Product, Design, and Engineering leadership.
• Maintain a coherent, current view of the product roadmap across teams, including company priorities, major commitments, capacity constraints, sequencing, and cross-team dependencies.
• Create effective forums for strategy reviews, roadmap decisions, launch reviews, executive updates, and retrospectives.
• Close the loop between execution and improvement – capture what launches and planning cycles teach us, and turn it into better defaults for the next one.

Skills

Program management

Cross-functional leadership

Roadmap planning

Communication

Product operations

Enterprise SaaS knowledge

Job description

Zip is hiring a Product Operations Manager to lead our most important cross-functional product programs, including critical launches and large-scale customer rollouts. You’ll own the operating cadence for roadmap, planning and launch enablement, aligning teams and surfacing risks.

You will build durable systems to scale the product organization, designing the cadence and own it end-to-end, from strategy through adoption and measurable outcomes, with strong executive updates and clear decision