Strategic Process Improvement Analyst

JOOLA; North Bethesda (MD); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

JOOLA is seeking a Business Process Analyst to support Enterprise Process Excellence, mapping and documenting workflows across the organization and helping embed new ways of working. You will work with multiple departments to build an operational foundation that scales with new product lines and markets.

This hands-on role emphasizes strong process thinking, clear writing, and relationship building to drive lasting improvements and change across teams.

Qualifikationen

• 2–4 years in business analysis, process improvement, operations, or related analytical role.
• Bachelor's degree in relevant field or equivalent practical experience.
• Strong process mapping and documentation skills; proficient with flowcharting tools.
• Analytical mindset with ability to translate data findings into recommendations.
• Excellent written communication for SOPs and process documents.

Aufgaben

• Map current-state and future-state workflows across O2C, P2P, GTM, and NPI.
• Document end-to-end process flows for order intake through billing and compliance.
• Maintain a living process library: SOPs, flowcharts, decision trees.
• Support inventory allocation process documentation including FIFO logic.
• Identify bottlenecks, quantify impact, and prioritize improvements.
• Recommend automation opportunities and support cross-functional implementation.
• Create training materials and change management assets.
• Track adoption and surface gaps to stakeholders.
• Facilitate discovery sessions and cross-team workshops.

Kenntnisse

Process mapping

Documentation

Data analysis

Clear written communication

Stakeholder collaboration

Cross-functional collaboration

Excel/Google Sheets

ERP/OMS familiarity

Project management tools

Ausbildung

Bachelors in Business Administration/Operations Management/Supply Chain/Information Systems/Industrial Engineering

Tools

Lucidchart

Visio

Miro

NetSuite

Asana

Notion

Excel/Google Sheets

Jobbeschreibung

JOOLA is seeking a Business Process Analyst to support Enterprise Process Excellence, mapping and documenting workflows across the organization and helping embed new ways of working. You will work with multiple departments to build an operational foundation that scales with new product lines and markets.

This hands-on role emphasizes strong process thinking, clear writing, and relationship building to drive lasting improvements and change across teams.