Business Process Analyst

JOOLA; North Bethesda (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

JOOLA is seeking a Business Process Analyst to support Enterprise Process Excellence, mapping and documenting workflows across the organization and helping embed new ways of working. You will work with multiple departments to build an operational foundation that scales with new product lines and markets.

This hands-on role emphasizes strong process thinking, clear writing, and relationship building to drive lasting improvements and change across teams.

Qualifications

• 2–4 years in business analysis, process improvement, operations, or related analytical role.
• Bachelor's degree in relevant field or equivalent practical experience.
• Strong process mapping and documentation skills; proficient with flowcharting tools.
• Analytical mindset with ability to translate data findings into recommendations.
• Excellent written communication for SOPs and process documents.

Responsibilities

• Map current-state and future-state workflows across O2C, P2P, GTM, and NPI.
• Document end-to-end process flows for order intake through billing and compliance.
• Maintain a living process library: SOPs, flowcharts, decision trees.
• Support inventory allocation process documentation including FIFO logic.
• Identify bottlenecks, quantify impact, and prioritize improvements.
• Recommend automation opportunities and support cross-functional implementation.
• Create training materials and change management assets.
• Track adoption and surface gaps to stakeholders.
• Facilitate discovery sessions and cross-team workshops.

Skills

Process mapping

Documentation

Data analysis

Clear written communication

Stakeholder collaboration

Cross-functional collaboration

Excel/Google Sheets

ERP/OMS familiarity

Project management tools

Education

Bachelors in Business Administration/Operations Management/Supply Chain/Information Systems/Industrial Engineering

Tools

Lucidchart

Visio

Miro

NetSuite

Asana

Notion

Excel/Google Sheets

Job description

JOOLA is seeking for a Business Process Analyst that will support the Enterprise Process Excellence function, working alongside the Business Process Manager to map, document, and improve business processes across the organization. This role focuses on translating complex workflows into clear, actionable process documentation and supporting the change management efforts needed to embed new ways of working. As the company scales into new product lines and markets, this person will play a key role in building the operational foundation that makes growth sustainable.

This is a hands-on, analytical role that works across all departments – from Order Management and Fulfillment to Sales, Finance, and Product. Strong process thinking, clear writing, and the ability to build relationships across teams are essential.

Responsibilities:

Process Mapping & Documentation

• Map current-state and future-state workflows across O2C, P2P, GTM, and NPI functions
• Document end-to-end process flows for order intake, validation, prioritization, fulfillment coordination, routing, ASN, billing, and compliance
• Maintain and continuously improve a living process library – SOPs, flowcharts, and decision trees – that teams use for reference and onboarding
• Support inventory allocation process documentation including FIFO logic, reserved inventory rules, and ATS/inventory feed design

Process Improvement & Analysis

• Identify manual bottlenecks, inefficiencies, and error-prone steps across the O2C pipeline
• Analyze process data to quantify the impact of inefficiencies and prioritize improvement opportunities
• Recommend workflow automation opportunities and support implementation with cross-functional teams
• Track and report on the impact of process improvement initiatives over time

Change Management Support

• Support the Business Process Manager in rolling out process changes across departments
• Create training materials, quick reference guides, and communication assets for new workflows
• Track adoption rates post-launch and surface any gaps to the Business Process Manager
• Facilitate process walkthroughs and working sessions with cross-functional stakeholders

Cross-Functional Collaboration

• Work directly with team leads and managers across Operations, Finance, Sales, and Product to understand current processes
• Facilitate process discovery sessions – interviews, shadowing, and workshops – to capture accurate current-state documentation
• Act as a trusted resource for teams looking to improve or document their workflows

Qualifications:

• Experience: 2–4 years in business analysis, process improvement, operations, or a related analytical role
• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Information Systems, Industrial Engineering, or a related field. Equivalent practical experience may be considered in lieu of a degree.
• Skills: Strong process mapping and documentation skills; proficiency with flowcharting tools (Lucidchart, Visio, Miro, or similar)
• Analytical: Comfortable working with operational data; able to identify patterns and translate findings into clear recommendations
• Communication: Excellent written communication – clear, structured SOPs and process documents for non-technical audiences
• Collaboration: Natural relationship builder; effective working with stakeholders across all levels and departments
• Industry: Experience in consumer goods, wholesale/retail, or supply chain is a plus but not required
• Tools: Proficiency in Excel/Google Sheets; familiarity with ERP or OMS systems (NetSuite a plus); project management tools (Asana, Notion, etc.)

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.